2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

How did we performEnvironmentalSustainability... What the Council Does RegulatoryLevels of ServicePerformance Measures Result CommentThe Council provides a 24/7 30 minute response service for dog attacks.1. Dog Complaints100% of complaints regarding dog attacks areresponded to by the Animal Control Officer within30 minutes of the call being received by Council.2. SatisfactionResidents’ satisfaction with the Council’s controlof dogs is maintained or increased. The average ofthe last two surveys is 77% very or fairly satisfiedand 10% don’t know or neutral. (Communitrak)Target not met99% responded to within the timeframe(one complaint not responded to inrequired time of 66 received.)82% Survey done in November 2011.82% very or fairly satisfied and 4% neutralor don’t know.The Council ensures that building work is safe and in accordance with the Building Act by processingbuilding applications, inspecting construction work and providing information and advice.3. Building Consents90% of building consent applications are processedto meet statutory timeframes.4. AccreditationThe Council maintains its status as an accreditedbuilding consent authority.Target met 91% processed to meet statutorytimeframes.Target metAccreditation confirmed April 2011 - ontrack for Audit in 2013.The Council ensures an acceptable level of satisfaction from customers in the delivery of planning andbuilding services.5. SatisfactionAt least 80% of respondents are very or fairlysatisfied with Council’s resource and buildingconsent services. Measured by an internallyconducted annual survey.Target met 87% of respondents were very/fairlysatisfied (22 responses from 65 surveyed).The Council ensures that resource consent applications are processed within the statutory timeframe.6. Resource Consents - Processed90% of resource consent applications areprocessed to meet statutory timeframes.7. Resource Consents - Monitored100% of resource consents from 1 July 2010 aremonitored, and any non-complying issues arefollowed up with the consent holder, to ensure fullcompliance.Target met 98% processed to meet statutorytimeframes.Target metThe Council ensures all graffiti complaints are recorded, assessed and actioned.100% monitored and any non-complianceissues followed up.8. GraffitiTarget met100% of all tagging addressed as defined.100% of all graffiti tagging that meets Councilcriteria (e.g. in high profile areas such as main andarterial roads, the CBD and suburban shoppingcentres) is actioned for removal within oneworking day of receiving the owner’s authorisationfor contractors to remove.The Council processes food licence applications and ensures compliance with Public HealthRegulations.9. Safefood Hygiene Bylaw100% of Registered Premises selling food (andhave been operational for three months or more)are inspected once a year and comply with theCouncil’s Safefood Hygiene Bylaw or are activelyaddressing any non-compliance issues through anapproved action plan.10. Food Premises Inspections100% of ‘high-risk’ food premises that have beenoperational for nine months or more are inspectedtwice a year. (‘High-risk’ are food premises withfood types which, if contaminated, are likely tocause food poisoning.)Target metTarget not met100% of premises inspected as definedwith all non-compliance issues addressed(8 premises with non-compliance issues).85% inspected twice a year as defined,inspection of remaining premises to be apriority.The Council provides a 24/7 one hour response service for noise complaints.11. Satisfaction95% of complaints about noise are responded towithin one hour (2011 98%).Target met98% responded to within the timeframe.90 Palmerston North City Council Annual Report 2011/12