2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

How did we performCommunitySupportWhat the Council Does Community DevelopmentLevels of ServicePerformance Measures Result CommentThe Council provides grants to community groups.1. Contracted OrganisationsContracted organisations meet their agreedperformance targets. The organisations covera range of areas, e.g. youth, employment,families, ethnic communities, safety, people withdisabilities, and older people. Their key targetsrelate to the number of people that they help.2. SatisfactionResidents’ satisfaction with the Council’s grantsand support to community groups is maintainedor increased. The average of the last two surveys is52% very or fairly satisfied and 44% don’t know orneutral. (Communitrak)Target metContracted organisations have met theiragreed targets as identified in theirStatements of Intent or their fundingagreements.52% Survey done in November 2011.52% very or fairly satisfied and 44% don’tknow or neutral.The Council works with government agencies and community groups to ensure coordination ofresources in the community.3. SatisfactionA two-yearly survey of key stakeholders shows 63%good or very good and 30% average satisfactionwith the Council’s community development. (Newmeasure 2011.)63%(2011 survey)The Council maintains community centres and promotes their use.4. Community Centre UseCommunity Centres are used for a minimum of 360hours per centre per year.5. Asset Management PlanA 20 year asset management plan is in place for theCommunity Centres. This plan is independentlyaudited by asset management consultants and isformally reviewed at three-yearly intervals. Thenext review is due by June 2012.The Council provides funding for community events.6. Contracted OrganisationsContracted organisations meet their agreedperformance targets, e.g. provision of Festival ofCultures, Christmas in The Square and WaitangiDay.Survey done in June 2011.63% good or very good and 30% average.This result will set the baseline for futuresurveys. Next one is in 2012/13.Target not met Usage not measured. The Council isstill establishing the best options for itscommunity centres and is working witheach centre committee to develop robustrelationships and to support them indeveloping increased activities.Target metAudited Asset Management Plans wereadopted by the Council in April 2012 andare due to be reviewed in 2014.Target metThe Council encourages community events in The Square.7. Events in The SquareThere are at least 160 days of events in The Squarea year.Target metAll Council core events were deliveredwith the exception of New Year’s Eve(which was cancelled due to poorweather).240 days of events held.The Council manages its Community Development Activity in a financially responsible way.8. Cost EffectivenessThe budget set by the Council is not exceeded.Target metServices provided on time and withinbudget.52 Palmerston North City Council Annual Report 2011/12