2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

The Papaioea Place project will progress from theresearch and investigation phase to the conceptand contract documentation stage. This projectwill involve demolition of the existing low qualitybuildings and replacement with energy efficientuser friendly units that will be integrated intothe surrounding external spaces and the widercommunity. Decisions will need to be maderegarding the provision of community housing inthe City in the future and whether this complex isthe start of a new style and intensification of unitson existing Council owned sites.How did we performLevels of ServicePerformance Measures Result CommentThe Council provides housing opportunities for low-income older people or people on low incomeswith additional needs.1. ProvisionAround 311 units are provided. (The exact numberwill vary slightly as units are renovated andupgraded.)Target metAll 311 units are provided.The Council provides housing that is appropriate for the tenants needs.2. SatisfactionAn annual survey of residents shows 90%satisfaction with the Council’s community housing.96% Survey done June 2012 - 96% very or fairlysatisfied. Nearly all those surveyed wouldrecommend Council housing to others.The Council maintains and develops the community housing to meet the current and future needs in acost-effective way.3. Asset Management PlanA 20 year asset management plan is in place for theCommunity Housing. This plan is independentlyaudited by asset management consultants and isformally reviewed at three-yearly intervals. Thenext review is due by June 2012.Target metThe Council manages its Housing Activity in a financially responsible way.4. Cost EffectivenessThe budget set by the Council is not exceeded.Target metAudited Asset Management Plans wereadopted by the Council in April 2012 andare due to be reviewed in 2014.Services provided on time and withinbudget.CommunitySupportWhat the Council Does HousingPalmerston North City Council Annual Report 2011/1255