2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

Tying these pillars together at the top is Council’sleadership and direction setting. These make surethat the Council is doing the right things within thefour well-beings and has got appropriate balancebetween them. Supporting them at the bottomare Council’s support services - things like humanresources, financial systems, information systemsand customer services.These six areas are the “Groups of Activities” onwhich information is provided.Community outcomes are developed from thethings that are important to people to worktowards the four well-beings, social, economic,cultural and environmental. To achieve manyof the community outcomes also requires theinvolvement of a number of other organisationsin the community. The following table showswhich community outcomes each group ofactivities contributes to. The rest of this sectionthen includes details of our service performance,including progress towards achievement of thesecommunity outcomes.Support Services support all the Council’s otheractivities and contribute indirectly to all theCouncil’s major goals and community outcomes.What the Council Does OverviewPrincipalCommunity OutCOmesPeople have lots of fun things to doPeople feel safeBusinesses grow here and people havelots of job opportunitiesPeople can move easily aroundPalmerston NorthPalmerston North’s physicalinfrastructure is reliablePalmerston North is attractive, cleanand greenThe community is supportive andpeople and organisations worktogetherPeople are well-housedand healthyPeople have lots of learningopportunitiesLeadershipCommunitySupportGroups of ActivitiesEconomicDevelopmentLeisureEnvironmentalSustainabilityand HealthWhat information is provided in the Groups of Activities section?Statements of service performance are providedfor each of the six Groups of Activities. This showshow the Council has performed over the year. Itprovides detailed information on the levels ofservice, what was achieved, whether performancetargets were met, what it cost and whether budgetwas met.The information is provided in the followingformat:For each Group of Activities:1. Group Description2. Group of Activities Operational Requirementand Funding Summary including the ratesallocated and debt reduction compared tobudget for the 2011/12 financial yearFor each Activity within a Group:3. What the Council does4. Why the Council does this and its contributionto Council vision and major goals5. What happened in the year6. How did we perform:• Levels of Service• Performance Measures for the 2011/12financial year so you can judge Council’ssuccess7. Operational Results compared to budget forthe 2011/12 financial year8. Significant Capital Projects Acquisitions andRenewals compared to budget for the 2011/12financial year.28Palmerston North City Council Annual Report 2011/12