2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

How did we performPerformance Measures Result CommentThe Council provides a safe and reliable collection system for wastewater.The Council provides advance notice of planned work that would affect supply.1. SatisfactionResidents’ satisfaction with the Council’swastewater collection is maintained or increased.The average of the last three surveys is 93% very orfairly satisfied. (Communitrak)2. DisruptionsAt least 24 hours’ notice is given to affected partiesof planned shutdowns.3. ComplaintsThere is a decreasing number of complaintsreceived about sewer overflows (five-year trend).Base: 22 (previous five-year average from measurecommencement)94% Survey done in November 2011.94% very or fairly satisfied and 5% neutralor don’t know.Target met Residents notified of all plannedshutdowns.Target met18 complaints received.Complaints mainly relate to manholecovers overflowing, and leakage caused bypossible broken pipes. 7 complaints werein regards to overflow in private toilets.Levels of ServiceThe Council disposes of wastewater to environmentally acceptable standards.4. ComplianceFull compliance with environmental effectmonitoring conditions in discharge consents.28 consentconditionscomplied with.1 consentconditionin questionconcerning theeffects of thedischarge onaquatic life in theManawatū River.Horizons Regional Council, duringmonitoring of the Manawatū River, foundhigher levels of periphyton growth thanexpected. Further studies are beingconducted jointly with Horizons and PNCCto determine the extent to which thedischarge is having adverse effects on theriver.The Council maintains and develops the wastewater system to meet the current and future needs in acost-effective way.5. Asset Management PlanA 20 year asset management plan is in place forWastewater. This plan is independently auditedby asset management consultants and is formallyreviewed at three-yearly intervals. The next reviewis due by June 2012.Target metThe Council manages its Wastewater Activity in a financially responsible way.6. Cost EffectivenessThe budget set by the Council is not exceeded.Target not metAudited Asset Management Plans wereadopted by the Council in April 2012 andare due to be reviewed in 2014.The budget was exceeded due to:• The sludge plant not generatingelectricity as planned with reducedrevenue as well as costing Council topurchase electricity from the grid.• Additional costs incurred to undertakethe joint investigation for the WWTPdischarge with HRC.• Higher chemical use due to lower riverflows.What the Council Does WastewaterEnvironmentalSustainability...Palmerston North City Council Annual Report 2011/12111