2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

Levels of ServicePerformance Measures Result CommentThe Council’s sportsfields are well maintained and meet the needs of a growing city in a cost-effectiveway.20. Sportsfields ComplaintsThere is a decreasing number of complaints thatsportsfields are not well maintained or managed.Base: 71 (previous two-year average)21. Sportsfields - Asset Management PlanA 20 year asset management plan is in place for thesportsfields. This plan is independently auditedby asset management consultants and is formallyreviewed at three-yearly intervals. The next reviewis due by June 2012.Target not metTarget met148 complaints received:58 - long grass/weeds27 - water leaks/drainage/general maintenance13 - security issues12 - vandalism11 - vehicles on parks27 - other general issues.Audited Asset Management Plans wereadopted by the Council in April 2012 andare due to be reviewed in 2014.The Council provides grants to organisations that support and develop the capacity of the community to beinvolved in recreation activities.22. Funded AgenciesGrant recipients meet their agreed performancetargets, e.g:• help at least six sports clubs through ‘ClubAssist’ accreditationTarget met Manawatu Striders, Bike Manawatu,Squash Gym, Broadway Hockey, MaristFootball, Manawatu Gym Sports,Mountain Bike Club, Triathlon Club,Badminton Club.• ensure 60 sports volunteers receive training Target met 159 people on etraining newsletterCoachPlus.• organise a minimum of six community events Target met Ongoing involvement across a rangeof community events and activities,including Workplace Challenge,Manawatu Striders, iBike for Kids, SchoolsSport World Cup.• assist in attracting at least eight events to theCity.Target metInvolved in assisting to attract and retain10 events to the City.The Council provides easily accessible swimming pools offering a range of quality, safe, water andnon-water based activities/experiences across all age groups at reasonable cost.The Council provides exclusive use of pools to swimming clubs and schools at reasonable cost andconvenient times.The Council provides uncongested lane swimming facilities at reasonable cost.23. Swimming Pools SatisfactionResidents’ satisfaction with the Council’s aquaticfacilities is maintained or increased. The average ofthe last three surveys is 72% very or fairly satisfiedand 22% neutral or don’t know. (Communitrak)24. Swimming Pools ComplaintsThere are less than six customer complaints thatrelate to overcrowding.25. Swimming Pools Value95% of customers rate the facility as value formoney. (National Annual LeisureCheck surveydone each January.)26. Swimming Pools Service98% of customers rate the overall service at poolsto be acceptable, good or excellent. (NationalAnnual LeisureCheck survey done each January.)27. Swimming Pools ComplianceThe pools fully comply with New Zealandrecommended standards for pool supervision andwater quality.73% Survey done in November 2011.Target met73% very or fairly satisfied and 21%neutral or don’t know.One complaint received for overcrowdingcompared to five for 2010/11.Target not met This question was removed from the 2012survey, which is a national benchmarkingsurvey.92% Out of 188 people interviewed 173 aresatisfied or better with swimming poolservice.Target metPool Safe assessments are completedin February of each year by the NZRecreation Association. The pools arefully compliant with all the recommendedstandards.What the Council Does Leisure Parks and RecreationPalmerston North City Council Annual Report 2011/1279