2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

How did we performLevels of ServicePerformance Measures Result CommentThe Council has plans in place to prepare for, respond to and recover from emergencies. These plansare the Civil Defence Emergency Management (CDEM) Plan, and the Rural Fire Plan.1. Legislative CompliancePlans meet legal requirements and areindependently audited:• emergency management plans and processesare consistent with the Manawatu-WanganuiCDEM Plan (evaluated every three years by theCDEMG)• Rural Fire Plan is audited by the National RuralFire Authority (NRFA) - every two years for theReadiness and Response sections, and everyfive years for the Reduction and Recoverysections.Target met Plan adopted 2010 - valid until 2014.There are no known issues impacting planimplementation.Target met Rural Fire Plan rewritten and audited 2010.There are no known issues impacting planimplementation.The Council provides an Emergency Operating Centre and trained volunteers to respond to a civildefence or rural fire emergency. (This includes a 24/7 on-call Emergency Management Officer.)2. Response to Emergency Calls100% of emergency civil defence calls areresponded to within 10 minutes.3. Emergency Operating CentreNo major concerns are identified with the way theCouncil’s Emergency Operating Centre works in anindependent audit. The audit is carried out everyfive years by the Department of Internal Affairs.The next audit is in 2013.Target met All (54) calls responded to within 10minute requirement.Target metNext audit is in 2013. There are no knownissues impacting Emergency OperationsCentre.The Council carries out ongoing public education programmes to encourage people to be ready for anemergency.4. Education PresentationsAt least 100 public education presentations aregiven each year.Target met100 presentations given.The Council works collaboratively with other emergency service organisations.5. Satisfaction90% 90% satisfaction. Completed in June 2012.A two-yearly survey of emergency serviceorganisations shows at least a 90% satisfactionwith the Council’s Civil Defence and EmergencyServices team.The Council manages its Civil Defence Activity in a financially responsible way.6. Cost EffectivenessThe budget set by the Council is not exceeded.Target metServices provided on time and withinbudget.CommunitySupportWhat the Council Does Civil DefencePalmerston North City Council Annual Report 2011/1247