2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

How did we performPerformance Measures Result CommentThe Council provides a variety of easily accessible library services and collections from the CentralLibrary, branch libraries, mobile library and the library website.1. Service AvailabilityThe Central Library is open 53 hours a week;branch libraries 26 hours a week; the mobile libraryincludes at least 38 stops a week; and the websiteis available 24 hours seven days a week.Target met exceptfor planned closure.Target met except the Central Library hada planned advertised closure of two daysin April as it migrated to a new computersystem. The branches were closed forthree days at the same time.The Council loans all items, other than bestsellers and the sound and vision collections, withoutcharge.2. MembershipLibrary membership is free for Palmerston Northresidents and ratepayers. There is no charge forloans other than those specified in the level ofservice.Target metThe Council provides a large, diverse and interesting range of up-to-date information and works of theimagination that meets people’s leisure and lifelong learning needs, interests and expectations.3. CollectionAt least three items per head are held in thecollections.Not measuredDue to migration to a new computersystem during the year, this information isnot available.Levels of Service4. CollectionAt least 25,000 new items are purchased per year.5. SatisfactionAt least 85% of Library users are satisfied or verysatisfied with the quality and quantity of thecollections (two-yearly Library Users’ satisfactionsurvey).6. SatisfactionResidents’ satisfaction with the Libraries ismaintained or increased. The average of the lasttwo surveys is 89% very or fairly satisfied and 10%neutral or don’t know. (Communitrak)7. IssuesIssues per capita will be at least 19 items per year.8. VisitsAt least 10 unique visits per capita per year.9. MembershipAt least 70% of the City’s citizens are members ofthe Library.10. Stock TurnoverThe stock turnover rate is at least four per year(i.e. on average each item is taken out four timesa year).Target met 29,235 new items purchased in theprevious 12 months.Not measuredThe Library decided to delay the UserSurvey until the next financial year,principally as a result of the introductionof the new computer system potentiallydistorting the results. At the same time itwas acknowledged that the CommunitrakSurvey (see next measure) gave aninsight to the current satisfaction rate- this survey was conducted before theimplementation of the new computersystem.88% Survey done in November 2011.Not measuredNot measuredTarget not metNot measured88% very or fairly satisfied and 10%neutral or don’t know.Due to migration to a new computersystem during the year, this information isnot available.Due to migration to a new computersystem during the year, this information isnot available.Due to migration to a new computersystem during the year, this information isnot available.56.5% in 2010/11. Performance measureset too high.Due to migration to a new computersystem during the year, this information isnot available.The Council provides a range of community spaces for public activities and events.11. Community ActivityAt least 200 activities or events will be held perTarget met532 activities or events held, comparedwith 337 in 2010/11.year.The Council manages its City Library Activity in a financially responsible way.12. Cost EffectivenessThe budget set by the Council is not exceeded.Target not metSmall deficit due to lower revenue fromhire and higher depreciation.What the Council Does Leisure City LibraryPalmerston North City Council Annual Report 2011/1271