2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

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What the Council Does Commercial or Strategic InvestmentsSupportServices122The effect of the above, plus higher maintenanceand net personnel costs, meant InvestmentProperty incurred a net deficit of $265k for the yearcompared to $199k in 2010/11.Public Housing - The highlight in the publicrental housing portfolio is that the occupancyrate remains high, averaging over 95 percent, withrental revenue slightly above expected budget.The turnover rate is consistent with previousyears with units being repaired as necessary asthey become vacant. Any vacant units are beingfilled quickly and there is a waiting list of potentialtenants, the strongest demand continues to befor one and two-bedroom units. The dampnessproblems uncovered in some units in recent yearshave been resolved meaning the units are all ingood condition. Tenants in the complexes aremade up from people from over eighteen differentnationalities, many of them international students.Rakaia Place continues to be the preferredcomplex for the international students and theirfamilies because of the location near the CBD andbus routes to Massey University.The effect of the above, plus higher net personneland liaison costs, meant Public Housing incurreda reduced net surplus of $363k for the yearcompared to $414k in 2010/11.External ContractsBuilding Services - A highlight has been thecontinuing delivery of a high standard of buildingservices on behalf of Manawatu District Councilthat has met their needs. The focus for 2012/13will be on continuing to identify cost effectiveservice improvement opportunities. It is expectedthat the likely changes to the Building Act andrelated productivity improvement initiatives bythe Department of Building and Housing will be akey challenge for this period.After Hours Call Centre - The After Hours CallCentre has gone through continued growthduring the year. Three new councils now receiveour services (total 28), growing the service callvolume by more than 25%.A key challenge during the year has beenmanaging the negative consequences arisingfrom implementing changes in work practicesand resource levels. As a result of a number of keyappointments being made the service has nowstabilised.As for any Call Centre a major issue has beenon up skilling staff in a timely manner so as tominimise the impact of change on service levels.Further there is a need to utilise existing and newtechnology such as the workforce planning tool tomaximise the productivity of the service.Palmerston North City Council Annual Report 2011/12The focus for 2012/13 is to investigate andimplement where possible IT integrated solutions,strengthen client relationships and take a moreregional approach to operating the service. It isalso intended to develop and implement a feasibleresourcing model to meet current and futureneeds both in terms of staffing and physical space.Palmerston North International Airport -Parking Enforcement Administration - TheCouncil continued to deliver the administrationelement of this service throughout the year. Akey highlight was a noticeable reduction in thenumber of tickets issued by Airport staff, from899 for 2010/11 down to 556 for 2011/12, with acorresponding impact on administration support.
Financial ResultsActivity Operational Results: Commercial or Strategic InvestmentsRevenueActual Budget Variance Actual Note2012 2012 2012 2011$000 $000 $000 $000External Contracts 2,646 2,710 (64) 2,687 1.Investment Property 398 613 (215) 372 2.Investments (including Investment Fund) 1,201 1,826 (625) 2,017 3.Investments in Companies(including Airport) 211 150 61 143 4.Laboratory (External Contracts) 93 205 (112) 131 5.Print Synergy 138 112 26 130 6.Public Rental Housing 994 898 96 975 7.Total Revenue 5,681 6,514 (833) 6,455ExpensesExternal Contracts 2,423 2,538 115 2,570 8.Investment Property 663 501 (162) 571 9.Investments (including Investment Fund) 274 342 68 347 10.Investments in Companies(including Airport) 573 632 59 551 11.Laboratory (External Contracts) 77 218 141 122 12.Print Synergy 132 102 (30) 48 13.Public Rental Housing 631 615 (16) 561 14.Total Expenses 4,773 4,948 175 4,770Net Operating CosT OF ACTiviTY 908 1,566 (658) 1,685Note1. City Enterprises external revenue down on budgetwith offsetting reduction in expenses, plant recoverydown due to lower utilisation than budgeted. AfterHours Call Centre revenue higher than budget fromadditional customers with related higher expenses.2. Rentals down due to vacancies, in line with2011.3. Lower investment fund income received due to higherwithdrawals from the fund and lower forestry harvestrevenue due to reduction in programme.4. Actual dividend was higher than budgeted dividenddue to higher PNAL profit.5. Lower activity with offsetting lower expenses.6. Higher sales than budgeted matched with higherexpenses.7. Higher rent, in line with 2011.8. Reduced expenses in line with lower revenue.9. Higher maintenance and net personnel costs.10. Lower interest expense.11. Lower interest expense.12. Reduced expenses in line with lower revenue.13. Higher personnel and outwork expenses in line withhigher revenue.14. Higher net personnel, liaison costs.What the Council Does Commercial or Strategic InvestmentsSupportServicesPalmerston North City Council Annual Report 2011/12123
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Palmerston North City CouncilAnnual
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Contents1. OVERVIEWCouncil’s Visi
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OverviewPalmerston North City Counc
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Year in ReviewAgainst the backdrop
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Overview Year in ReviewLocal Govern
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The following table details how we
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Funding Source Proportions for Oper
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Asset Base1,3601,3401,3201,300$ Mil
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Borrowing Ratios20%Policy Maximum16
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Overview What's Happening in the Ci
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Overview What's Happening in the Ci
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Overview How Do We Operate?Election
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Role of Management and EmployeesOve
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ActualAmount Paid2011/12$Annual Pla
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Overview Funding Support to Externa
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What the Council DoesPalmerston Nor
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Tying these pillars together at the
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What the Council DoesLeadershipLead
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Activity - Councillor Leadership an
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Financial ResultsActivity Operation
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The District PlanThe Council has co
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What the Council DoesCommunitySuppo
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Activity - CemeteriesWhat the Counc
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How did we performLevels of Service
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Activity - Community DevelopmentWha
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The Youth Library, located within t
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The Papaioea Place project will pro
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EconomicDevelopmentEconomic Develop
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Activity - Economic DevelopmentWhat
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How did we performPerformance Measu
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LeisureGroup DescriptionThe Leisure
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Activity - Arts and CultureWhat the
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How did we performPerformance Measu
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Activity - City LibraryWhat the Cou
Page 77 and 78: How did we performPerformance Measu
Page 79 and 80: Significant Activity Capital Projec
Page 81 and 82: What happened in the yearSportsfiel
Page 83 and 84: How did we performLevels of Service
Page 85 and 86: Levels of ServicePerformance Measur
Page 87 and 88: Financial ResultsActivity Operation
Page 89 and 90: j. Programme not completed due to s
Page 91 and 92: Environmental Sustainability and He
Page 93 and 94: Activity - RegulatoryWhat the Counc
Page 95 and 96: District Licensing Agency staff hav
Page 99 and 100: Activity - Roading and ParkingWhat
Page 101 and 102: Major issues relating to Roading an
Page 107 and 108: Activity - Rubbish and RecyclingWha
Page 115 and 116: Activity - WastewaterWhat the Counc
Page 121 and 122: Several projects were put on hold t
Page 125 and 126: Support ServicesGroup DescriptionTh
Page 127: Activity - Commercial or Strategic
Page 131 and 132: Activity - Corporate SupportWhat th
Page 137 and 138: Financial StatementsFinancial State
Page 139 and 140: Independent Auditor’s ReportTo th
Page 141 and 142: Statement of Compliance and Respons
Page 143 and 144: Statement of Financial PositionAS A
Page 145 and 146: Statement of Cash Flowsfor the year
Page 147 and 148: PNCC measures the cost of a busines
Page 149 and 150: PNCC’s investments in its subsidi
Page 151 and 152: Carpark leasesAcquired carpark leas
Page 153 and 154: Critical accounting estimates and a
Page 155 and 156: Comprehensive detail of both financ
Page 157 and 158: Note 3Rates RevenueCouncilActual Ac
Page 159 and 160: Note 6Other gains/(losses)CouncilGr
Page 161 and 162: Note 10Cash and cash equivalentsCou
Page 163 and 164: ◊As of 30 June 2012 and 2011, all
Page 165 and 166: Accounting policies require that lo
Page 167 and 168: Current Reversal of Current year Cu
Page 169 and 170: Current Reversal of Current year Cu
Page 171 and 172: ◊reality is that infrastructure l
Page 173 and 174: Note 17Forestry assets Council Grou
Page 175 and 176: Note 21Provisions Council GroupActu
Page 177 and 178: Note 23BorrowingsCouncilGroupActual
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Note 24Equity Council GroupActual A
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Note 26Capital commitments and oper
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Carbon Credits◊◊PNCC has an agr
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Transactions with Councillors and K
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SalaryWith the enactment of the Loc
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Note 33Fair value hierarchy disclos
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PNCC’s maximum credit exposure fo
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The table below analyses PNCC’s f
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2012 2011$000 $000 $000 $000 $000 $
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Council Controlled OrganisationsCou
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Council Controlled OrganisationsThe
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Globe Theatre Trust BoardObjectives
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Te Manawa Museums Trust BoardObject
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Palmerston North Airport LtdObjecti
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AppendicesAppendicesPalmerston Nort
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How to Find usPostal AddressPrivate
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www.pncc.govt.nz
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