2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

How did we performLevels of ServicePerformance Measures Result CommentThe Council provides a well-maintained multi-purpose sports, leisure and cultural facility (ArenaManawatu) that meets a wide range of people’s leisure interests.1. Arena Manawatu - EventsExpand existing markets - by increasing the totalnumber of events held at Arena Manawatu by 4%per year. 3,127 events held in 2010/11.2. Arena Manawatu - Hours of UseIncrease the total number of hours of use.20,451 hours in 2010/11:Community Use 71%Commercial Use 29%3. Arena Manawatu - GrowthMonitor and refine market mix - by ensuringgrowth in national sporting events held at ArenaManawatu. 2010/11 figures:InternationalNationalRegionalTotalTotal64088134Sporting537691114. Arena Manawatu - Asset Management PlanA 20 year asset management plan is in place forArena Manawatu. This plan is independentlyaudited by asset management consultants and isformally reviewed at three-yearly intervals. Thenext review is due by June 2012.5. Arena Manawatu - Cost EffectivenessThe budget set by the Council is not exceeded.Target not metTarget metTarget not metTarget metTarget met2,604 events held.(Note Rugby World Cup has affected resultdue to entire complex being booked for13 days, recorded as one event in secondquarter with 137 events held in the sameperiod in 2010.)23,709 hours.Community use 57%Commercial use 43%Total SportingInternational76National3831Regional12283Total167120(Although total events increased, thetarget was to increase national sportingevents.)Audited Asset Management Plans wereadopted by the Council in April 2012 andare due to be reviewed in 2014.Services provided on time and withinbudget.The Council provides parks that are well distributed throughout the City, and are tidy and safe.The Council provides parks that are accessible, well maintained, and cater for a diverse range ofrecreational needs.6. Parks Satisfaction93% Survey done in November 2011.Residents’ satisfaction with the Council’s parks93% very or fairly satisfied and 4% neutralis maintained or increased. The average of theor don’t know.last three surveys is 94% very or fairly satisfied.(Communitrak)7. Parks ComplaintsThere is a decreasing number of complaints thatparks are not well maintained or tidy.Base: 168 (previous two-year average)8. Playground ComplianceMore than 60% of playgrounds comply with NewZealand Standards.9. Parks SafetyGreater than 85% of users are satisfied with thelevel of safety in the parks. (Annual ParkcheckSurvey, done each February.)10. Parks and Open Space AvailabilityThe total area of parks and open space available forrecreation is at least 4.0 ha per 1,000 population orgreater.Target met142 complaints received, compared to145 for 2010/11:38 - doggie doo bins38 - garden maintenance57 - tree maintenance9 - park furniture maintenanceTarget metThe City’s playgrounds were auditedlast in April 2010 and reported 64%of the City’s playground equipmentwas compliant with the relevant safetystandards. Work is ongoing to rectifynon-compliant equipment.86% Out of 96 people surveyed 83 are satisfiedor better with the level of safety in parks.Target metTotal area of parks and open space is591.4 ha (NZ Recreation Association 2010Yardstick survey). This equates to 7.2ha/1,000 population (82,100 estimatedby NZ Statistics for 30 June 2011).What the Council Does Leisure Parks and RecreationPalmerston North City Council Annual Report 2011/1277