2011-2012 Annual Report - Full Version - PDF - Palmerston North ...

Parks and RecreationLeisureWhat the Council DoesLevels of ServicePerformance Measures Result Comment11. Reserve DistributionTarget metThere has been no change in reserveAll urban residences are no further than 500m,distribution. All new residential areasmeasured in a direct line, from a sportsfield or Citymeet this criteria.reserve. (This represents an easy walking distance.It excludes a small area around the hospital wherethere is no vacant land and it is too expensive tobuy a house and property to create a new reserve.)12. Parks and Reserves - Asset ManagementPlanA 20 year asset management plan is in place forparks and reserves. This plan is independentlyaudited by asset management consultants and isformally reviewed at three-yearly intervals. Thenext review is due by June 2012.13. Response to Parks Complaints andRequestsThe Council responds to 85% of complaints andrequests within five days.Target metTarget not metAudited Asset Management Plans wereadopted by the Council in April 2012 andare due to be reviewed in 2014.72% responded to within five days.A deliberate decision was made to holdnon-urgent work so that the jobs couldbe more effectively grouped, reducingthe cost of each job, even if this meantexceeding the five-day target.The Council provides adequate, affordable and adaptable sportsfields, playing surfaces, and associatedfacilities (e.g. changing facilities), to meet agreed sports requirements in accordance with service levelagreements.14. Sportsfield UsageThere is an increasing average number of gamesper field per week (five-yearly average). Target istwo by 2011/2012.15. Sportsfield AreaThe total area of sportsfields available is 1 ha per1,000 population or greater. (New measure.)16. Sportsfields SatisfactionResidents’ satisfaction with the Council’ssportsfields is maintained or increased. Theaverage of the last three surveys is 89% very orfairly satisfied. (Communitrak)17. Sportsfields SafetyGreater than 75% of users rate the overallperception of safety in sportsfields to beacceptable, good or excellent.(National Annual Parkcheck Survey, done eachFebruary.)18. Response to Sportsfields Complaints andRequestsThe Council responds to 75% of complaints andrequests within the allowed time (five days).19. Sportsfield AvailabilityThe percentage of weekend days that sportsfieldsare available for normal use (five-yearly average) is90% by 2011/12.To date: 91% (last five-year average from measurecommencement).Target not met There have been a number of changesto the administration of sportsfieldbookings. During the change of thisprocess data collection was interrupted.Data collection will resume this financialyear. Informal data collection indicatesthat the target was not met.Target metTotal area of grass sportsfields andimmediate surrounds is 86.5 ha. (NZRecreation Association 2010 Yardsticksurvey). This equates to 1.05 ha/1,000population (82,100 estimated by NZStatistics for 30 June 2011).91% Survey done in November 2011.91% very or fairly satisfied and 5% neutralor don’t know.89% Out of 134 people surveyed 120 weresatisfied or better with sportsfieldssafety.Target not met55% responded to within five days.A deliberate decision was made to holdnon-urgent work so that the jobs couldbe more effectively grouped, reducingthe cost of each job, even if this meantexceeding the five-day target.Target met 91%78 Palmerston North City Council Annual Report 2011/12