Coral SeaBeam Softphone User Guide (for Coral ... - Tadiran Telecom

TransferYou can transfer both internal and external calls to other users within your system.A call can be screened or unscreened.• Screened Transfer (Consultation Transfer): You announce the call before transferring.• Unscreened Transfer (Direct transfer, Blind transfer, Unsupervised transfer or Cold transfer):You can transfer the call without a prior announcement or without notifying the recipient.Note: Screened Transfer cannot be activated when Call Forward No Answer or Divert is invoked by the transferdestination.To perform attended(screened) transfer of an established outgoing call:1. During an established call that you initiated, click another available line. The original call is automatically put on hold.2. Dial the Transfer destination number.3. Click the Dial button.4. Hear ringback tone.Notes: 1) If the third party is busy, you do not hear a ringback tone.You will not be able to proceed with the transferunless the transfer destination is defined with multi-appearance.2) If the Transfer destination is defined with multi-appearance, then you hear a busy tone and may decide to endthe call and continue to dial another transfer destination.5. Wait for answer.6. Announce the call, then click the Transfer button. The line of the original call is now red and the line of the thirdparty is blue.7. Select the original line (the line that is red). The transfer is made and the lines on your softphone are now free (black).Transfer 94 Coral SeaBeam User Guide (Coral Sea Softswitch)