eWORK 2000 - European Telework Week

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New Ways to Work 2000European TeleworkThe telecommunications operators have already devoted a substantial amount of resources to providinglearning and development to their employees. In turn, many employees have made use of their own financialresources and their own time in order to upgrade their skills.This process in which companies and employees have mutually committed to continuous development andtraining must be further consolidated. The trade unions and the employers consider that the Lisbon Summit isthe opportunity to strengthen both parties’ commitment to this objective:The employers and the trade unions wish to confirm that they will work together so that by the end of theyear 2001, every employee in every company will have the opportunity to raise their awareness of ICTand receive essential ICT training on a commitment for commitment basis.2. Certification of training in ICTThe implementation of certification mechanisms would provide a means of validating ICT skills and enhanceemployee employability within the broader employment market. The employers and the unions in the sectorbelieve that skills certification is crucial and further that the prospect of pan European certification should beexamined.The employers and trade unions will work together with the education sector in order to examine thescope for introduction of European certification together with ensuring that all employees who haveobtained relevant ICT skills are able to enjoy a high level of portability of their skills through recognitionin all EU companies.3. Use of Internet as a training tool: learning by doingICT training of all employees and certification of their skills will be facilitated by the use of the technologyitself. The Internet is an ideal vehicle for delivering the ICT training and education to the Information Societyworkforce.The employers and trade unions believe that they must cooperate to develop on-line training and education thatis responsive to ongoing changes in the sector and is readily accessible to employees.The employers and trade unions will work together in order to promote the use of Internet based ICTtraining within the sector, leading to certified and portable qualifications for all employees.4. Modernisation of work organisation: a new workplaceRapid changes in the competitive environment coupled with the development of new technologies call for themodernisation of work organisation. The employers and the trade unions are aware of the fact that thetelecommunications environment has changed considerably and both parties need to adapt to take advantage ofthe new opportunities and challenges.A new paradigm of work is developing with opportunities to create new and higher quality jobs which are lessdependent on location. New technologies, global competition, rapid economic changes and speed and volumeof information call for flexible and adaptable work relationships and organisation.Telework constitutes a new form of work organisation which is particularly important for the sector. Itsincreasing use is a clear sign of a necessary trend towards a more flexible and mobile workplace.- 152 -
New Ways to Work 2000European TeleworkEurope-wide principles on telework will be an important enabler for developing flexible organisations in all theMember States, while respecting every company's freedom to adapt those principles in agreement with itsemployees. European guidelines will contribute to the removal of obstacles to telework provoked by theabsence of an adequate framework at European level.The employers and the trade unions will work together during the current and coming year (2000 and2001) in order to develop a set of voluntary Europe-wide guidelines for telework.ConclusionThe employers and the trade unions in the telecommunications sector wish to express their support for theLisbon Summit.We consider that the challenges of the Information Society offer enhanced possibilities of efficiency, increasedcompetitiveness for companies together with enhanced job satisfaction for employees within an inclusiveknowledge-based society.The employers and the trade unions believe that the modernisation of the employment markets is crucial for thefuture economic development of Europe. Rapid changes call for rapid responses.Recognising the importance of the telecommunications sector to the success of the European economy, theemployers and trade unions will work together in order to ensure that:• before the end of 2001, all employees in our companies have the opportunity to raise their awarenessof information technologies and receive essential ICT training• IT skills are developed and made portable by means of appropriate certification arrangements whichare recognised across Europe;• a European strategy is developed to utilise Internet based ICT training within the sector, leading tocertified and portable qualifications for all employees• during the current and coming year (2000 and 2001) they will develop a set of voluntary Europewideguidelines for telework.To support these commitments, the employers and the trade unions are calling on national Governments andEU institutions to support their actions, through the implementation of efficient public policies aimed atpromoting growth, jobs and competitiveness, and the modernisation of the employment markets through socialdialogue at all levels.BelgacomBritish TelecommunicationsEuropa TelecomDeutsche TelekomEircomFrance TelecomKPNOTEPortugal Telecom P&T LuxembourgSoneraTelefónicaTele DanmarkTeliaTelecom Italiatelekom austria- 153 -
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eWORK 2000 - European Telework Week

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