eWORK 2000 - European Telework Week

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New Ways to Work 2000European Teleworkinternationally accepted.Project period: October 1998 – October 2002Contact:European co-ordinator:Fraunhofer Institute for Factory Operation and AutomationSandtorstrasse 22D-39106, Magdeburg, GermanyH. KühnleBjörn SöndgerathTel: +49 391 4090 510 or 712Fax: +49 391 4090 596Email: soendgerath@iff.fhg.deICARE 9000 On-Demand Consulting and Remote Electronic Training for Telematics ApplicationSMEs in Urban and Rural AreasProgrammeICARE 9000 is using advanced telematics tools like videoconferencing to provide technical support for companiesseeking to achieve the ISO9000 certification by using tele-consulting techniques. Some of this consulting support isprovided on-line, for example when an SME has a specific problem in applying the quality control manual, as thisenables rapid expert advice to be offered. The project aims to improve the access of SMEs, particularly in lessfavouredareas, to ISO9000 training courses, the follow-up of information and to offer telematics advice to qualityengineers for whom regular travel to traditional courses is costly and time-consuming.Project period:Contact:TELES AGDoverstr. 2-4D-10587 Berlin, GermanyBirgit HeinzTel.: +49 30 399 28 241Fax: +49 30 399 28 242E-mail: b.heinz@teles.deURL: http://www.teles.deInfoBridge The Bridge from ACTS to the outside world ACTS ProgrammeThe primary objectives of InfoBridge are to provide an information window through which the work of ACTS isvisible to the outside world, as well as to publish accessible summaries of ACTS Projects and Domain results targetedat specific segments of the market (e.g. scientific, technical and policy communities). Furthermore InfoBridgeprovides an electronic information base (Web-based Infospace) as a hub for the information exchange within ACTSand to the outside world.InfoBridge built on the work of the successful ACTS project InfoWin, addressing dissemination activities, which arenot covered by InfoWin (e.g. extending the information window to new geographical regions especially EasternEurope). It continues the base information and service infrastructure after the end of InfoWin to ensure the visibilityof ACTS results in the 5th framework programme.InfoBridge focuses on information generation from projects, information collation and consolidation around specificthematic points, information editing and condensation for specific audiences including the reporting of key events.As InfoBridge builds on the work of the InfoWin project, it uses and extends the services, tools, products andexperiences of InfoWin to reach the objectives of InfoBridge. InfoBridge continues the tasks, which are necessary toensure a successful dissemination of ACTS results focused on key events bridging the gap to the 5th framework. Forall publications the well-known InfoWin label will be used to ensure continuity in the promotion of the ACTSProgramme and its results.Project period: May 1998 – February 2000Contact:RUS – University of Stuttgart(Rechenzentrum Univ. Stuttgart),Allmandring 30D-70550 Stuttgart, GermanyBarbara BurrTel.: +49 711 685 5811Fax: +49 711 678 7626E-mail: burr@rus.uni-stuttgart.deURL: http://www.uk.infowin.orgInformation, Communications and Technology Advisory ServiceLEADER InitiativeSince it was set up in May 1994, the of the Western Isles, Skye & Lochalsh group has created about 100 teleworkingjobs in the Hebrides, in North-West Scotland. One of the main points of this experimental phase was the constitutionof a file of potential "teleworkers": a list of some 500 people, either residents or people wanting to move back to theislands, was drawn up and their skills noted. Since no local company existed in this sector, the LEADER groupcreated a limited liability company, "Lasair Ltd", capable of managing contracts concluded with principals fromanywhere in the world. Through the nature of the work, these teleworking posts constitute an activity with real addedvalue, which goes far beyond simple data entry but involves skills in editing, re-writing, re-reading, computergraphics, etc. An experimental contract in 1996 with the Scottish Health Board further proved that purely"mechanical" data entry was non-profitable because it faced fierce competition from Third World countries. LEADER- 174 -
New Ways to Work 2000European Teleworkprovided approximately 35,000 ECU for the supplementary training of the teleworkers.The ICT Advisory Service has developed much further than the initial LEADER funded research Phase. We are nowin the third phase with funding from ERDF (Objective 1) Total budget to Dec 2001 £360,000. A number of new ICTcompanies have now been attracted to this very rural area and our latest announcement is the opening of an ISP NetCentre in the town of Stornoway.The project has also been selected as a transferable project under theTerritorialEmployment Pact Exchange Mart initiative.Contact:Information, Communications and Technology Advisory ServicePairc House, Halbost, Lochs,Isle of LewisHS2 9QB Scotland, United KingdomDonnie MorrisonTel.: +44 1851 880 225Fax: +44 1851 880 386E-mail: donnie@sol.co.ukURL: http://www.hebrides.com/itpIST ProgrammeINSPIRE Intelligent Support for People-Oriented Process Re-Engineeringand Change ManagementThe INSPIRE project will create an intelligent support tool to increase the success-rate of Business ProcessReengineering by providing real help in process modelling, design and implementation, and by explicitly taking thehuman factor into account at all stages. It uses formal models of business processes to represent the knowledgeneeded to reason about them. It will encourage participation in BPR by supplying simple icon-based processmodelling schemes, animation of performance simulation, qualitative performance indicators, and real help andintelligent advice, all easily understood by non-experts.The project will build a toolset comprising a base of IDEF-type process views, automatic workflow generation,dynamic simulation and quantitative performance indicators, into which will be built a number of innovative featuresdesigned to render the BPR process accessible to non-experts and to support the implementation of re-designedprocesses. A natural language front end will be built and Iconic process representations will be used to make formaldiagrams more intuitively understandable. The simulation module will feature fuzzy, qualitative performanceindicators besides standard numeric ones. Dynamic simulation of processes will be animated to make themcomprehensible to non-specialists. At the core of the tool, generic formal process models will used to allow coherencebetween different views to be enforced, and supporting diagnosis and explanation features. An implementationplanner will be developed to support the change process, built on a case based reasoning engine and a library of BPRbest practice. This module will provide explicit information about the skills and personnel available and required forthe change, set realistic milestones and targets for the changeover period, as well as provide criteria for the evaluationof a newly implemented business process.The first period covers software specifications and user requirements. Thereafter software prototypes are built takingaccount of the results. Once the requirements and specifications are drawn up and agreed, system integration will takeplace. As soon as a useably stable prototype can be released, the first pilot BPR initiatives begin and run for 6 months.These comprise real BPR activities using the INSPIRE tool and approach in both manufacturing end user sites, eachsupported by a consultancy. The second field trials will be longer and more extensive reflecting the advanceddevelopment status of and improved end user expertise with the tool. There will be a constant cycle between end usersand software partners of feedback and successive new releases of the tool. The end users will produce a User Manualfor the tool.Project period: March 2000 – Ocober 2002Contact:British Maritime Technology LtdOrlando House1 Waldegrave RoadTeddington,TW11 8LZ Middlesex ,United KingdomF.Caldeira-Saraiva and Richard BallTel.: +44-181-943 5544Fax: +44-181 977 9304Email: richardb@bmtech.co.ukINTERDEV- Interdev Natural Resources Management – Linking European IST ProgrammeNRM expertise with local wisdomThe project will design and test a cooperative information service on Natural (environmental) ResourcesManagement. The information system will be based on decentralized data input, accessible through the Web to anyorganization working in the domain of sustainable management of natural resources. Special attention will be paid,from the beginning, to design a commonly accepted set of norms, criteria for classification and validation.Incorporation of advanced tools such as XML, GIS or 3D image will be studied.The projects aims to fill a practical need of the (sustainable) agricultural sector in Europe and worldwide. The first- 175 -
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eWORK 2000 - European Telework Week

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