eWORK 2000 - European Telework Week

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New Ways to Work 2000European TeleworkBox 100S-94222 ÄlvsbynSwedenTOSCATask Oriented, Speech Driven Control of Manufacturing SystemsTel.: +46-929 128 50Fax: +46-929 128 30E-mail: kristina@skogslandet.seESPRIT Programme29165TOSCA aims at a task oriented flexible user interface with speech input which offers one single human machineinterface (HMI) for interacting with all components of a manufacturing system. The TOSCA HMI will increaseproductivity through concurring processes as well as ergonomics by offering a natural way of communication.The main results of the project will be: a data structure for task oriented logging of input and distributing it to theparticipating manufacturing units; a speech recognition system for adverse conditions as in shop floor environments;the implementation of the data structure and the integration of the speech system into the numerical control (NC)systems, and a demonstrator of the task oriented MMI for control of a CNC-lathe with a handling system.Project period: September 1998 – September 2001Contact:SMT Machine AB,PO Box 800,S-721 22 Västerås,Claes NordströmTel.: +46-21-805120Fax: + 46-21-805111E-mail:claes.nordstrom@SMT-Machine.seURL: http://www.wzl.rwth-achen.de/TOSCA 12646 Social Observation Table of Call Centres IST ProgrammeThe objective is to draw up a social observation table of call centres, bringing out what characterises work in them, onthe basis of a functional typology of such centres. It will be based on the problem area, which includes call centres,not only as players, but as “exemplary” cases of on-going changes in the field of work and, consequently, industrialand social relations, which the latter establishes. Therefore, it is also appropriate to question the pertinence ofanalytical tools used and, through this original study, contribute to their renewal. It is a matter of facilitating player’sunderstanding - and with their indispensable co-operation of the issues and social consequences of the currenttremendous increase in importance of information and communications technology in the productive process, ofwhich call centres already seem to be one of the most outstanding achievements.Research on call centres will essentially focus on a quantitative approach. On the basis of an inventory of call centresin partnership countries, a representative sample will be established, which will define the scope of field work. Thework will establish a typology of jobs in these centres on the basis of a detailed study of functions carried out, a studyof work situations of a significant sample of operators, and an analysis of industrial and social relations in callcentres.Project period: May 2000 – May 2002Contact:ISERES263 rue de ParisF-93516 Montreuil, FranceSerge Le RouxTel:+33-1-48 18 85 42Fax:+33-1-48 18 85 43E-mail:leroux@iseres.orgTOWER Theatre of Work Enabling Relationships IST ProgrammeThe objective is to draw up a social observation table of call centres, bringing out what characterises work in them, onthe basis of a functional typology of such centres. It will be based on the problem area, which includes call centres,not only as players, but as “exemplary” cases of on-going changes in the field of work and, consequently, industrialand social relations, which the latter establishes. Therefore, it is also appropriate to question the pertinence ofanalytical tools used and, through this original study, contribute to their renewal. It is a matter of facilitating player’sunderstanding - and with their indispensable co-operation- of the issues and social consequences of the currenttremendous increase in importance of information and communications technology in the productive process, ofwhich call centres already seem to be one of the most outstanding achievements.Research on call centres will essentially focus on a quantitative approach. On the basis of an inventory of call centresin partnership countries, a representative sample will be established, which will define the scope of field work Thework will establish a typology of jobs in these centres on the basis of a detailed study of functions carried out, a studyof work situations of a significant sample of operators, and an analysis of industrial and social relations in callcentres.Project period: May 2000 – May 2002Contact:GMD – Forschungszentrum Informationstechnik GmbhFIT – Institute for applied Information TechnologyPrinz WolfgangTel:+49-2241 142 730Fax:+49-2241 142 084- 186 -
New Ways to Work 2000European TeleworkSchloss BirlinghovenE-mail:wolfgang.prinz@gmd.deD-53754 Sankt Augustin, GermanyTWEURO Telework Europa Telematics ApplicationProgrammeTWEURO provides mediated services and fora on both Compuserve and the Internet for TAP projects, and acts as theunofficial web-sites for the TURA (Telematics for Urban and Rural Areas) and the IADS (Integrated Applications forDigital Sites) sections where information about projects, their deliverables, plus other relevant issues relating toTURA and IADS can be accessed. TWEURO has developed push mechanisms for its dissemination activities,including web-casting TAP and other events, thereby making real-time audio and video signals available to ordinarynarrow-band internet users. TWEURO also provides an unofficial but nevertheless useful way by which TURAprojects can telework with each other and with the Commission.Project period: January 1996 to December 1999Contact:The Danish Technological InstituteTeknologiparkenDK-8000 Aarhus C, DenmarkJeremy MillardTel.: +45-89-43 88 08Fax: +45-89-43 88 43E-mail: jeremy.millard@teknologisk.dkURL: http://www.tweuro.comUSINACTS Usability in ACTS ACTS ProgrammeThe function of USINACTS is to identify, characterise, document and disseminate examples of successful applicationof usability principles from ACTS usage trials, and from industry. The objective is to show that the application ofusability principles delivers tangible benefits, through promoting services better adapted and configured to therequirements of the users.Accurate and thorough user needs analysis is a critical requirement for developing and operating applications andservices suitable for teleworking and telecooperation.Tutorial material on Usability Evaluation has been produced by the project.Project period: June 1996 – February 2000Contact:Loughborough UniversityHuman Science & Advanced Technology Research InstituteThe Elms, Elms Grove Loughborough,LE11 1RG Leicestershire, United KingdomAnn ClarkeTel.: +44 467 355 002Fax: +44 1509 23 46 51E-mail: annemclarke@compuserve.comURL: http://atwww.hhi.de/usinacts.htmlVIDEOCOM Video Communication Workplace IST ProgrammeThis project aims at investigating the integration of video communication and document transfer facilities in the PCenvironment in order to design a workplace for medical staff. Additionally, an integrated User Interface (calledAccess Pad) will be developed with the aim of ensuring easy and efficient Man- Machine Interaction, which will alsoensure the identification and authentication of the participants to the teleconference by using innovative Smart Cardtechnologies. The VideoCom workplace will be installed in 10 hospitals and validated by their medical staff.Project period: Subject to contractContact:NTS Nachrichtentechnische Systementwicklungs GmbHPaehl Str. 32D-81377 Munich, GermanyJosef ThiermeyerTel.: +49-89-7413300Fax: +49-89-74133033E-mail:jthiermeyer@nts-vc.comVirtual WorkplaceADAPT InitiativeThe Virtual Workplace project intends to help SMEs to benefit from information networks in their business. The useof ICT leads to changes in ways of working, which can be realised as telework usingICT. A number of telework training programmes has been created and run in the project: virtual entrepreneur, teleconsultant,media on the web, utilisation of information networks. They have been delivered using Amiedu NetCollege over the Internet being in this way also practice in the use of the tools for telework. Both virtual and physicaltelework support services have been set up to facilitate a continuing training process. European Telework SupportCentre (ETSC) has been created in cooperation with the transnational partners. A 'telework driving licence' verifyingmastery of telework tools and practices has been developed. It is available in our Amishop, Amiedu´s Net shop(www.amidedu.net). Creating networks of SMEs offers them new business opportunities.Project period: January 1996 – December 1999Contact:Amiedu, Professional Training CenterHannele IkonenTel.: +358-0 54031- 187 -
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