eWORK 2000 - European Telework Week

New Ways to Work 2000European TeleworkConfindustria and the Union TradeConfindustria and the Union Trade have signed last 3 rd of July an agreement concerning the agreement of thetelecommunications sector. The agreement will unify under a singular ‘umbrella’ all the employees workingin the telecommunication field. Before this agreement all the telecommunication workers’ agreement wereruled by several sector agreement. For instance Omnitel (phone services) applied the engineering agreementto its employees. The contract of the New Economy will cut across all the sector and group more than300.000 telecommunication subordinated workers. It will be applied from the 1 st of January 2001.Answer companyThe 30 th of March 2000 a collective agreement of ‘collaborazione coordinata e continuata’ was signedbetween trade unions of atypical workers and Answers representatives. Answers, a Florence company , is thefirst Italian company to have set a virtual call centre or a ‘call centre of fourth generation’.Answers s.r.l. supplies services in the professional training domain, in telemarketing and tele-selling and inconsultancy in outsourcing modalities to companies.The agreement is about the professional assistant activity for Answer, that is to say a task devoted to‘customer service’ which can be accomplished (not in subordinated modality) in different places from theofficial Answer siege, thanks to the use of remote workstations. The area of competence is agreed betweenthe agent and the company.Given the several Answers knowledge intensive activities, the work performed in telework modality iscontemplated. Moreover Answers will take in particular account the cv coming from areas with a highunemployment rate as well as of disadvantaged people. Answers will put at the worker’s disposition all thenecessary equipment and will grant the union trade rights. From now on it is possible to earn 100,000 ITLper day, by answering from home to Answers e-mails. From the most hidden corner of Italy, 1000 people ofevery age, will run the e-mails of the first Italian Web Call Centre.- 85 -