eWORK 2000 - European Telework Week

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New Ways to Work 2000European TeleworkAnnex 3: EUROPEAN PROJECTS (in alphabetical order)Note: This list includes most of the projects known to have an interest in the new clustering activity bridging betweenthe Fourth and Fifth Framework Programmes for projects relevant to the New Methods of Work theme of the ISTProgramme (Fifth Framework Programme).45 + ADAPT InitiativeThe objectives of the project are to develop training and consulting methodology. The information technologytraining needs of SME employees, over 45 years of age, will be studied, and a training programme to increase theircapabilities in the use of IT and telework will be put into place. The project aims to improve SMEs' ability tocapitalise on the new opportunities brought on by the information society, whilst preventing the exclusion of olderemployees by giving them capabilities to operate in an environment based on information and the utilisation ofinformation technology.The project is going to develop and test different approaches for providing learning and development, based on needsanalysis and individual development plans for identified target groups in a number of pilot SMEs. The results /experiences from the three national partner projects - Belgium, United Kingdom and Finland - will form the basis fora guide on best processes, methods, means and practices.Project period: January 1998 – December 1999Contact: Adulta Institute of Further EducationPostikatu 8 BFIN-04400 Jarvenpaa, FinlandACCESSmaintsAdvanced Cross-Communication Environment providingSupport Services to dispersed MAINtenance and TechnicalSupport engineersMarjukka RehumäkiTel: +358 9 2719 0241Fax: +358 9 2711 441E-mail: marjukka.rehumaki@adulta.fiIST ProgrammeThe purpose of the Project is the architectural design, implementation and experimentation of an InnovativeIntegrated Communication and Delivery Platform to collect, manage, share and transfer Corporate Knowledge toexperienced technicians and to young professionals for engineering activity support in geographically dispersed sites.The project is based on an in-depth assessment of the user needs and an early identification of usability barriers thatnowadays make hard the effective access to valuable Corporate Knowledge in manufacturing industries. Differenttypes of European environments were chosen for project validation: the Aerospace Division of a large Europeanaerospace industry, a small machinery manufacturer operating in the context of supple to automotive industries andan academic environment for industrial training.The main objective is the implementation of a Corporate Knowledge (CK) Management and Delivery Platform thatwill permit experienced technicians and young professionals (working in geographically dispersed sites for largecompanies or for SMEs) to receive appropriate support for their engineering activity. A second objective is thedefinition of methodologies, rules and tools which will permit to collect and share those parts of CK having directimpacts on the specific industrial areas. This CK does not belong to one company but it is usually distributedthroughout the full chain provider-integrator-client. Another objective is measuring the cost/effectiveness (mainly forSMEs) of an operational environment for off-site maintenance based on different speed INTERNET connections andSatellite Communications. A final objective of the project is the definition of a preliminary list of suggestions forpossible extensions of the Platform concepts for future aerospace applications.Project period: February 2000 – January 2002Contact:Societa Italiana Avionica SpaVia Servais 125I-10146 Torino, ItalyLorenzo MaseraTel.: +39-011-7720 120Fax: +39-011-7256 79E-mail: masera@sia-av.itACTIVE ACTIVE multiplier project LEONARDO-DA-VINCIProgrammeThe ACTIVE multiplier project aims at favouring access to employment through teleservices (or teleactivities) for theunemployed, including disabled people. The main objective is to train in tele-skills in order to provide teleservices,- 164 -
New Ways to Work 2000European Teleworke.g. how to conduct a telephone conversation in order to ensure customer satisfaction. Conception, development andvalidation of training modules are made in close partnership with teleservice businesses in the 3 countries involved inthe project: France, Germany and the Netherlands. The trainees are prepared to work at a distance from customers,within call-centres or teleservices departments within companies. The main objective is to give them the ”tele-skills”they need to find a job at the end of the training, or even before the end. Being trained in distance working techniquesdoes not automatically lead to employment. Therefore, trainees not being trained in teleworking methods but on thenew communication skills required by the labour market. There are already good placement results.Project period: December 1997 – April 2000Contact ACTIVE:Centre de Réadaptation Professionnelle et Fonctionnelle deNanteau-sur-LunainBP 3477 792 Nemours Cedex, FrancePierre OlivierTel.: +33 1 64 45 15 15 / 33 1 64 18 74Fax: +33 1 64 29 05 17E-mail: coserpf.nanteau.p.plivier@wanadoo.frURL: http://www.cos-crpf-nanteau-fr.comACTSLINE Marketing ACTS results ACTS ProgrammeACTSLINE aims to act as a marketing department for the ACTS programme. It will identify which results willinterest actors outside the programme, develop customised packages of information for each group of actors andactively promote the ACTS messages to them. In addition it will seek out packages of ACTS technology which arealmost ready for commercial development and encourage groups of interested actors to develop roadmaps for the finalpre-competitive steps. Link to Telework/Tele-cooperation:ACTSLINE will package results from the ACTS programme for specific constituencies, including telework, newways of working, e-commerce, etc. The project will gather market issues and requirements in this area, with supportfrom the National Coordinators of the ETD project.Project period: March 1998 – January 2000Contact ACTSLINE:Italtel Central LaboratoriesCastelletto di Settimo MilaneseI- 20019, ItalyHill StewartTel: +392 4388 8030Fax: +392 3351 0146E-mail: info@actsline.infowin.orgURL: http://www.actsline.infowin.orgANGELO Knowledge Based Virtual Facilitator in Team Working IST ProgrammeCall-centers are a fast growing source of employment in the European economy: The Project’s goal is to use newtechnology to improve quality of work for operators in the next generation of call-centers. This includes analysis ofand design of an advanced system for call-center operator support, including a broadband IP-network, software-basedsession interpreter, knowledge base, workflow engine, systems to monitor key environmental and physiologicalparameters, software based “measurement system” to model and anticipate operator needs and requests and anadvanced “augmented reality” human-machine interface. The prototype system will be tested by roughly 20 users andwill be subject to formal evaluation in terms of its contribution to the quality of working life and its role in fosteringequal opportunities, employment and economic growth. Work will be based on an analysis of the needs of call-centeroperators and customers and a special user group will provide designers and implementers with valuable feedback.On this basis, the Project will design, build and test an operator support system integrating a number of hardware andsoftware components. The system will be implemented first as a single-user prototype and then in a multi-userversion.Project period: January 2000 – October 2001Contact:TELECOM ITALIA S.P.A, Business DevelopmentVia Campo Boario, 56DI-00153 RomeItalyFabrizio DavideTel.: 39-6-3688 9650Fax : 39-6-3688 8836E-mail: fabrizio.davide@telecomitalia.itASIS Alliance for a Sustainable Information Society ACTS ProgrammeThe objective of ASIS (Alliance for a Sustainable Information Society) is to demonstrate how best sustainability canbe supported by inducing an appropriate direction to the development of the Information Society. This will involvecreating a climate of understanding and commitment. The Alliance encourages the very wide participation of publicand private organisations that is required towork towards new ways of working, playing and living that comprise aSustainable Information Society. This society may be seen as the next step along the path towards a fair, fulfilling,prosperous and sustainable world. In the action group ”Homes and Workplaces of the Future” ASIS examinespossible immaterialisation of activity and of consumption in both the workplace and the home. The significance for- 165 -
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