eWORK 2000 - European Telework Week

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New Ways to Work 2000European TeleworkOffshore teleworkA term coined by Management Technology Associates during their 1992-1993 Telework Study for the UK Departmentof Trade & Industry. A variant of the remote office idea where work is split across several countries. Jobs are shiftedfrom one region, town or country to another. Pan-European call handling centres are example of this.TelevillageThis concept is an extension of the telecottage and is very much about lifestyles and preferences. A televillage is awhole community highly geared to the future work and lifestyles. The whole village is ‘wired’ and each home is fullyequipped with an internal network connected to the village network and through broad band communications to the‘global village’. As portable and mobile technology become more pervasive, the wide range of working modesconsidered as one form of telework or another, start to blur, as does their comparison with ‘conventional’ work.TeletradeTeletrade literally means "doing business over networks". It uses advanced information and communicationstechnologies (such as the Internet) to market and sell goods and services, enhance customer relationships and reachdistant markets without the overhead of a local ‘physical presence’. Although similar in concept to electroniccommerce, the latter most often refers only to the actual trading transaction e.g. the placing of an order. EDI(Electronic Data Interchange) is an example of a technique that exemplifies the narrow view of electronic commerce.Teletrade covers all aspects of the selling cycle and the buyer-seller relationship. It includes making potentialcustomers aware of products and services, such as through the Internet; providing means of ordering and in some casemaking payment over electronic networks; providing online support and generally enhancing customer relationshipsvia focused two-way communications (e.g. via email or electronic communities) between buyer and seller.TelecooperationTelecooperation is the application of information and communications’ technologies by individuals and organisationsto enhance communications and access to information. People working collaboratively over a networked as part of avirtual team are an example of telecooperation. So is alliance building to create a network of dispersed individualswho come together to cooperate for a shared purpose. When more formal, this network may be considered a virtualorganisation (see glossary). Telecooperation entails new skills and changes to organisations. In particular theinformation and communications flows of traditional organisational hierarchies are undermined, and the barriers ofcommunication across organisation boundaries are dissolved.2. Glossary of TermsACTS (Advanced Communications Technologies and Services). A European Union research and technologyprogramme under the Fourth Framework. ACTS is concerned with the deployment and use for economic and socialbenefit of advanced trans-European networks and services, such as ISDN, mobile communications, broadband andmultimedia services. ACTS focus is on applications rather than the technology per se.ADAPT is an initiative financed by the European Social Fund which aims to assist the workforce adapt to industrialchange. Thus, the Information Society and advances in ICTs are looked at from the human resources developmentperspective, issues which are of direct relevance to telework. The Social Fund is contributing 1.6 BECU over five yearsand, together with Member State co-funding, this reaches 3.2 BECUAET (Asociación Española de Teletrabajo). Spanish Telework Association.AFTT (Association Française de Teletravail et des Téléactivités) French Telework Association.Broadband. Generally data transmission speeds in excess of 1 Mbps. Contrast modem speeds of 28.8Kbps and anISDN channel of 64Kbps.Browser. The software used to display HTML pages on the World Wide Web. Netscape’s Navigator and Microsoft’sInternet Explorer are the world’s most widely used browsers.- 200 -
New Ways to Work 2000European TeleworkBTA. Belgian Telework Association.Cable modem. A device that interfaces between coaxial cable television/voice channel and home computingequipment. Holds the potential for providing high speed Internet access.Call Centres. An example of remote office working, where work previously dispersed is centralised into one centre,often located in an area with available labour, lower costs and good telecommunications connections. Calls to localcustomer service centres are automatically diverted to the centre, which typically covers a large region or continent.CSCW (Computer Supported Cooperative Work). The software tools and working methods used to support teamwork, especially virtual teamwork (q.v.). It includes the use of computer conferencing, electronic ‘white board’systems and use of Intranets. A more popular, though restricted, term is groupware (q.v.).CTI (Computer Telephony Integration). The integration of computer systems with telephones. This may be dial-outfacilities from a computer, or more typically use of intelligent exchange facilities that brings up caller information anddatabase records on a computer screen when a telephone is answered.Cyberspace: A term used to describe the imaginative “space” where people communicate electronically using emailand other online services, normally over the Internet. The name was originally coined by William Gibson in hisscience fiction novel Neuromancer to describe the "world" of computers, and the society that gathers around them.Desk Top Conferencing (DTC). Videoconferencing where communications is from computer-to-computer, ratherthan remote video camera to local monitor.Digital economy: characterisation of the new global economy dominated by digital infrastructures, i.e. electronic ordigital networks based upon ICT infrastructures and especially the Internet. (See also network economy).ECTF. European Community Telework/Telematics Forum.eCommerce: Sales and purchase of goods or services over telecommunications networks, notably the internet.EDI (Electronic Data Interexchange): the exchange of structured electronic messages (such as orders or invoices)over special telecommunications networks to replace paper transactions.eEurope: An initiative by the European Union to accelerate the development of the knowledge economy.EITO European Information Technology Observatory.Email. Electronic mail. Sending and receiving messages over computer networks, such as the Internet.ERDF (European Regional Development Funds). One of the four Structural Funds of the European Union.ESF (European Social Funds). One of the four Structural Funds of the European Union.ESPRIT (European Special Programme for Research into Information Technology). A European Union researchand technology programme under the Fourth Framework. Its focus is on the collaborative development of coretechnologies such as complex semiconductors, multimedia and expert systems.ETD (European Telework Development). An initiative under the ACTS programme. The aim of the initiative isstimulate the beneficial uptake of telework, teletrade and telecooperation.ETO (European Telework Online). The Web site on European telework (http://www.eto.org.uk), supported in partby ETD. For details see Annex 3.ETW (European Telework Week). A coordinated week of activities, such as conferences, exhibitions and openhouseevents to focus public and media attention on the economic and social benefits of telework. The first European- 201 -
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eWORK 2000 - European Telework Week

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