New Ways to Work <strong>2000</strong><strong>European</strong> <strong>Telework</strong>5.12 PortugalAbout 23% of the Portuguese adult population, which means almost 2 million people, were using the internetin 1999. In accordance with the official Statistics body in Portugal (INE) only 14.3% of the Portuguesefamilies owned a computer in 1999, which compares with the 50% overall penetration of the GSM service. All3 GSM operators began launching WAP services in 1999. These facts may announce a possible surge in m-commerce and m-work in the near future in Portugal.The telework base in Portugal is estimated to be in excess of 100,000 showing the growing importance oftelework and e-work. The activities of APDT, operating since mid 1997, have succeeded in attracting theattention of many potential teleworkers. The interest of the media, from major newspapers and magazines toTV, has been strategically important in bringing to the attention of the whole of society the benefits oftelework as a new way of working and improving the quality of life. All this has laid a solid platform for thestrong development of telework in Portugal, and also has the potential of linking to more than 200 millionPortuguese speakers around the world.This year was very important for telework for Portuguese native speakers since APDT, working together withthe Brazilian and the Portuguese Governments, and namely their Scientific and Technological Ministriesorganised a series of events in Rio de Janeiro, Brazil, under the umbrella of “Redescoberta <strong>2000</strong>”(Rediscovery <strong>2000</strong>). This is one way in which Portuguese telework will cross continental boarders to assumeits strategic position in the world and reaffirm the universality of the Portuguese culture and language.The Government of Portugal has a progressive approach to Information Society developments, reflected in the1997 Mission for the Information Society Green Paper and later on establishing the creation of an InformationSociety to all citizens as a central objective for the period 1999-2002. The summit of Heads of state onEmployment and the IS held in Lisbon in March <strong>2000</strong>, under the Portuguese presidency of the Union, was aclear sign of that will .This very active approach recognises that Portugal starts from a low level of investment in and use of ICTsand, historically, little activity in Internet Society applications such as telework. <strong>Telework</strong> features in theInformation Society strategy and incentives for employers and citizens are in place or planned. Focusedapplications such as tele-medicine and tele-learning, with the use of technology to develop and sustain ruralprosperity and jobs have tended to have higher priorities for Portugal than home-based teleworking.<strong>Telework</strong> background and take-up of ICTs• Portugal has a historically low per capita GDP and a low investment rate in terms of ICT as a percentageof GDP, leading to Europe's lowest density of PCs and second from lowest number of Internet users:GDP percapita ($US),1997ICT as %of GDP,1998ICT percapita(ECU), 1998PCs per 100white collarworkers, 1997Internetusers per1000population,1997Internetusers per1000population, 1999Portugal 10,079 4.92% 477 27 19 180EU lowest country Portugal 3.93% 452 Portugal 11EU highestcountry** excluding Luxembourg30,927 6.49% 1,554 85 148- 92 -
New Ways to Work <strong>2000</strong><strong>European</strong> <strong>Telework</strong>• Portugal has enjoyed relatively low unemployment, especially relative to neighbouring Spain – 5% in 1999compared with Spain’s 15%, and below the EU’s average of 10%. A relatively low proportion ofemployment is in services (63% in 1995) although this has risen rapidly over the last decade.• Geographic and demographic considerations are important in determining Information Society strategy anddevelopment patterns. Portugal is at the edge of Europe, with long road and rail connections, but isculturally at the centre of a potential world-wide network of 200 million Portuguese speakers.<strong>Telework</strong> activities and results during 1999APDT took an active role within CED (Coalition for the Digital Economy), the main lobby of the new/digitalEconomy in Portugal, as a co-founder and full member. CED is an association formed by several institutions,without Government intervention, whose aim is to:- establish a dialogue with the Government, Parliament, political parties and all other social partners toclarify both the opportunity and the challenge the Digital Economy represents for Portugal;- propose initiatives to all the aforementioned entities in order to accelerate the development of theDigital economy;- foster the creation of national technological capacity;- become a respected partner both nationally and internationally to discuss and solve strategic issuesconcerning the future of the Digital Economy;- promote large-scale initiatives to support and facilitate the conversion of the Portuguese enterprisestowards the Digital Economy and- develop a strong promotion activity so as to place the issue Digital Economy as a hot issue and apriority in the public opinion, the enterprises, the education entities, so as to train highly-skilled humanresources;APDT was very actively involved in the promotion of telework in several fora within Portugal (through theparticipation in countless seminars and public sessions) and outside Portugal (3 members of APDTparticipated in <strong>Telework</strong> 99 in Aarhus, Denmark, of which 2 delivered presentations) and also preparing aregional <strong>Telework</strong> 99/Redescoberta <strong>2000</strong> in Rio de Janeiro, Brazil, at the end of the year (which was laterpostponed to April 9-14 <strong>2000</strong> to coincide with the Americas Telecom <strong>2000</strong> exhibition and also becoming oneof the events celebrating of the 500 years of the discovery of Brazil.APDT participated in more than 30 seminars where telework was the topic for discussion. This reflects thegrowing interest from all sides of society in telework.Major newspapers wrote more than 40 articles directly related to telework, still discussing basic concepts butnevertheless attracting the attention of large numbers of people.More than 200 SMEs have already adopted telework as an organisation strategy to increase their efficiencyand scope;The number of Internet users currently reaches almost 2,000,000 in Portugal.More than 30 University students are writing theses on various aspects of telework, and APDT has started toco-ordinate their efforts in order to create better and wider knowledge on the subject.APDT initiated the VICTORI@ Project (Dec 1999/April 2001), in the framework of ADAPT; its objectivesare the following:• to strengthen telework as a viable work alternative for people and the enterprises;• to create real opportunities in this new way of work through the conception and implementation ofevolving solutions;• to promote the interaction of different bodies involving international, national, regional and local levels, inorder to strengthen telework as a result of modifications in industrial, economic and social areas;• to develop a set options of different nature in order to promote telework, involving SME’entrepreneurs anddirectors of human resources’ corporations, preparing local agents to develop telework;• to elaborate and publish a Code of Good Practices about telework;- 93 -