eWORK 2000 - European Telework Week

More documents

Recommendations

Info

New Ways to Work 2000European Teleworkthis Action Group is that most ”needs” are in fact non-material. Telepresence techniques can help to reduce thematerial use involved in satisfying these non-material needs.Project period: March 1998 – February 2000Contact:Research Institute for Applied Knowledge ProcessingHelmholtzstrasse 16D-89081 UlmGermanyThomas SchauerTel.: 49-731-5018633Fax : 49-731-501999E-mail: tschauer@faw.uni-ulm.deURL: http://asis.jrc.esASSIST 10934 Knowledge Management for Help Desk Operators IST ProgrammeThe ASSIST project focuses on the need of large organisations operating help desks to provide their operators,especially remote workers, with knowledge management facilities. The benefits sought with those facilities concern:effectiveness and efficiency of work, i.e. to support help desk operators with the relevant corporate knowledge andexpertise; corporate learning, i.e. to get feed-back from the help desk operators on customers problems in order toimprove both operations and support material; and flexibility and scalability of operations, i.e. to involve remoteworkers (be they working solely remotely or combining office and home work).The project combines innovative technologies such as XML-based knowledge representation, advanced user interfaceand integration of knowledge management with operations performance measurement. The ASSIST solution will bevalidated through pilot integration with 2 Help Desks in the sectors of Telecommunication and Postal services.The approach of rapid prototyping will be applied in the project and three successive versions of the system. This willallow a progressive validation of the ASSIST tools from a controlled environment to fully operational Help Desks.Particular emphasis will be put during the validation phase on (a) the assessment of the business benefit for theenterprises managing the Help Desks, and on (b) the satisfaction of Help Desk operators and customers.Project period: February 2000 – January 2002Contact:Saios saRue Albert 1er, 26-AL-1117, LuxemburgTeixeira-GuerraTel.: +352-4555 8420Fax : +352-253 682E-mail: rtei@saios.comASSIST Achieving Sustainability by using Substitutive Information Society IST Programme29044 TechnologiesASSIST is a study addressing a key issue in the contribution of IST to sustainability, that of the potential for thesubstitution of IST analogs for material consumption (virtualisation or immaterialisation). Most (say 75%)consumption is unrelated to basic needs (nutrition, shelter, etc) but is to satisfy non-material needs (place in society,individuality, etc). Consumption substitution by IST thus offers a powerful route to sustainability. However, design ofsubstitution techniques necessitates both a good knowledge of the reasons for consumption and of, inter alia, thesensory and ontological aspects of IST. ASSIST's objective is to contribute to IST by surveying existing multi andcross-disciplinary work in the area, (using workshops and action groups to expand the field of contributors), andmaking recommendations for future work and proposing new parameters for product and service design.Project period: Subject to contractContact:BARCO n.v.Noordland 5B-8520 Kuurne, BelgiumPol T. DescampsTel.: +32-56-233 211Fax : +32-56-233 332E-mail: Pol.descamps@barco.comIST ProgrammeATTRACT Advanced Teleworking Techniques and Tele-services for InsuranceAgents and CustomersThe ATTRACT project aims to transform the traditional working environment that exists in the Insurance sector toan advanced occupational tele-business environment, based on networked organizational structures, introducing newmethods of work for the insurance agents. Additionally, the project aims to set up new business opportunities forvendors, acting in content related complementary markets, introducing new methods of interaction with the potentialcustomers and new models for providing services to citizens (personalized on & off line cybermediation). Finally,ATTRACT will provide a set of value added tele-services to insurance customers, aiming to increase customersatisfaction as well as to gain customer loyalty. The above aims will be achieved through the development of anintegrated environment, using value added technologies and tested business practices.Project period: Subject to contract- 166 -
New Ways to Work 2000European TeleworkContact:Pouliadis Associates Corporation142 Singrou Av.EL-17671 Athens, GreeceBANCAAthanassios VavatsikosTel.: +30-1-9283 645Fax : +30-1-9241 066E-mail: t.vavatsikos@pouliadis.grIST ProgrammeBiometric Access Control for Networked and e-CommerceApplicationsThe project will develop and implement a complete secured system with enhanced identification, authentication andaccess control schemes for Internet applications such as tele-working and Web-banking services. One of the majorinnovations is to obtain an enhanced security system by combining classical security protocols with robust multimodalverification schemes based on speech and image. Specific objectives are: the development of scalable and robustmultimodal verification algorithms; the development of scalable classifier combination techniques (fusion); thedesign and implementation of an overall secure architecture including security protocols adapted to biometrics; andthe development of three demonstrators in the area of teleworking, home banking, and biometric ATMs (AutomaticTeller Machines).In the first phase, real condition databases for image and speech will be collected using pre-defined hardware to forma common and meaningful basis for algorithm evaluation and refinement. Detailed specifications will ensurecompatibility and usability of the acquired data. This database will be used to evaluate biometric technologiessuitable to user needs for the envisaged applications. Concurrently, a pilot demonstrator will be developed based onbackground technology for verification and on state-of-the-art technology for network security protocols (comingfrom the European projects M2VTS and OKAPI). In the third phase of the project, three demonstrators forteleworking, home banking and biometrics ATMs will be built and tested at developer sites. Final field tests will beconducted for all three applications by providers and end-users.Project period: March 2000 – October 2002Contact:Matra Nortel CommunicationsSpeech Processing Dept. (PC 38)Rue JP. TimbaudF-78392 Bois d’Arcy, FranceCOBIPGaël RichardTel.: +33-1-34 60 79 55Fax: +33-1-34 60 88 32E-mail: gael.richard@matranortel.comTelework Co-ordination Services for Co-operative Business Processes Telematics ApplicationProgrammeThe project COBIP aims to demonstrate the use of workflow tools in the management of telework decentralisedactivities to enhance work productivity, and to support the management of virtual departments and teams throughtelework, by providing the adequate teleworkers support services.COBIP focuses on solutions for small and medium sized enterprises. The system is built on the Windows NT platformusing Internet-technology and distributed architectures (TINA / CORBA) on top of broadband networks. Teleworkinteraction is based on standard software video-conferencing services. A digital library is provided allowing thestorage and retrieval of multimedia documents handled and exchanged by the teleworkers.Telework will only achieve its full potential, if attention is given to the fact that business processes are normally cooperativeprocesses. Currently there is no co-ordination tool with specific planning functionality for this purpose. Inthis project we address these issues by a specific business process model, oriented for the implementation ofdecentralised structures and the support of its management. On the methodological basis of this specific model wedevelop and implement telework co-ordination services for model execution as well as planning and monitoringfunctionality including a module for flexible time management of teleworkers.Project period: January 1998 – December 1999Contact:INTERFACE Gesellschaft für DV, Logistik und UnternehmensorganisationmbHZollhausstr. 95D-90469 Nürnberg, GermanyJörg GoletzTel.: +49 911/980 8000Fax: +49 911/980 8018E-mail: cobip@iface.deE-mail: jgoletz@iface.deURL: http://www.cobip.comCOWORK Concurrent project development IT tools for small-medium enterprises networks EspritProgrammeThe COWORK project is targeted at developing a new software tool enabling Small and Medium Enterprises(SMEs), working in the mechanical sector, to cooperate in a distributed engineering environment to dramatically savetime and reduce products engineering costs. This objective may be reached by encouraging SMEs enterprises to- 167 -
Page 1 and 2:
eWORK 2000Status Report onNew Ways
Page 3 and 4:
New Ways to Work 2000European Telew
Page 5 and 6:
Page 7 and 8:
Page 9 and 10:
Page 11 and 12:
Page 13 and 14:
Page 15 and 16:
Page 17 and 18:
Page 19 and 20:
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100:
Page 101 and 102:
Page 103 and 104:
Page 105 and 106:
Page 107 and 108:
Page 109 and 110:
Page 111 and 112:
Page 113 and 114:
Page 115 and 116: New Ways to Work 2000European Telew
Page 165: New Ways to Work 2000European Telew
show all

eWORK 2000 - European Telework Week

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?