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eWORK 2000 - European Telework Week

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New Ways to Work <strong>2000</strong><strong>European</strong> <strong>Telework</strong>Centro Tecnologico Ideko, A.I.E.P.I. Arriaga, 2, Apdo 80E-20860 Elgoibar (Gipuzkoa), SpainTel.: +34-943-748000Fax: +34-943-743804Email: jaranceta@ideko.esJEWEL Trial of an innovative iCRM Systems for distributed Sales IST ProgrammeOrganisations in the Jewellery IndustryJEWEL aims to adapt and validate a Customer Relationship Management system (CRM- system) for a distributednetwork of small and medium sized sales organisations within the jewellery industry. Based on an existing CRMprototype, the implementation strategy shall give special consideration to the integration of online technologies esp.the internet (iCRM approach). Opposed to a conventional CRM system, the system shall cover functionality toreplicate data between distributed CRM systems over the internet as well as to integrate a web front end with an e-shop and a web server for customer and supplier interaction.Project period: Subject to contractContact:CAS Software AGWilhelm Schickard Str. 10D-76131 Karlsruhe, GermanyMartin HubschneiderTel.: +49-721-9638 111Fax: +49-721-9638 299Email: Martin.hubschneider@cas.deLEAP Lightweight Extensible Agent Platform IST ProgrammeLEAP is addressing the need for open infrastructures and services which support dynamic, mobile enterprises. It willdevelop agent-based services supporting three requirements of a mobile enterprise workforce: Knowledgemanagement (anticipating individual knowledge requirements), decentralised work co-ordination (empoweringindividuals, co-ordinating and trading jobs), travel management (planning and co-ordinating individual travel needs).It will develop a reference Lightweight Extensible Agent Platform responding to the communication and cooperationneeds of mobile teams, based on standards and capable running on advanced phones or mobile devices.The project will comprise two phases: in the first Phase, a feasibility study of 12 months, the project will defineapplication requirements as well as reviewing current FIPA and WAP standards. The design of the LightweightExtensible Agent Platform will be based on the development of an innovative, scaleable and "operating systemagnostic" architecture for devices ranging from PDAs to phones to desktop systems. This architecture and a initialversion of the LEAP application will be integrated and deployed in lab trials. In Phase 2, the Mobile teammanagement applications will be deployed in the real world, in two Field Trials, over a one month time period, andcovering large geographical areas. The field trials will evaluate both the scientific and usability aspects of thetechnology, showing how the technology is adapted and adopted by users in a dynamic networked organisation in aubiquitous environment.Project period: January <strong>2000</strong> – July 2002Contact:Centre de Recherche Motorola ParisEspace Technique St. AubinF-91193 Gif sur Yvette, FranceBernard BurgTel.: +33-1-69 35 25 29Fax: +33-1-69 35 25 01Email: Bernard.Burg@crm.mot.comMARIFlow A Workflow Management System for Maritime Industry Esprit ProgrammeMARIFlow project aims to provide an architecture for automating and monitoring the flow of control and data overthe Internet among different organisations, thereby creating a platform necessary to describe higher order processesinvolving several organisations and companies.The higher order process is designed through a graphical user interface and mapped to the textual workflowdefinition language of the system called FlowDL. A process definition in FlowDL is executed through cooperatingagents that are automatically initialised at each site that the process executes. Agents handle the activities at their site,provide for coordination with other agents in the system by routing the documents in electronic form according to theprocess description, keeping track of process information, and providing for the security and authentication ofdocuments as well as comprehensive monitoring facilities.The architecture is general enough to be applied to any business practice where data flow and invocation of activitiesamong different industries and organisations follow a pattern that can be described through a process definition,however, the example applications are developed for maritime industry. The first prototype of the system isoperational.Project period: September 1999 – December <strong>2000</strong>Contact:Dept. of Computer Eng.Asuman DogacTel.: +90-312-210 5598 or 210 2076- 177 -

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