eWORK 2000 - European Telework Week

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New Ways to Work 2000European TeleworkIndependently of the shortage forecasted of 215,000 professionals the remaining 979,500 most probably willbe high level qualified workers, with technical background and interdisciplinary skills, able to conductteamwork and a sound business knowledge. New professionals are expected to cover vacancies in the areas ofapplications development (19%), market and sales (16%), operational consultants (13.5%) and projectplanning.While direct contacts will still be the traditional way for recruiting ICT professionals (25%), web recruitmentis expected to grow by as much as 34% of the total recruitment, 14% through specialised “dot.com” recruitingcompanies and one fifth (20%) through the corresponding own company web site.Where to look for further informationThere are more than 150 Italian web sites containing all sorts of information regarding the on going debate inItaly about telework, Nevertheless, to find detailed information regarding experiences, specific regulations andcontractual telework agreements between private and public organisations and their employees, the followingfive sites should be the first “bookshelves” to look at.http://www.ilsole24ore.it/sottosezioni/lavoro.htmThis is probably the best source of information on Italian Telework issues, the Sole 24 Ore has also awell maintained site related to the New Economy.http://www.funpub.it/telelavoro/menu.htmlThis is the official site of the Italian Council of Ministries, among other information it containsregulations related to telework in the Public Administration.http://www.societaitalianatelelavoro.it/index2.htmThe Italian Telework Society, founded by professor Domenico de Masi, aims at providing guidanceand services to Italian companies who want to experience flexible ways of working.http://www.mclink.it/telelavoro/index.htmThis site created and maintained by sociologist and writer Patrizio di Nicola, is part of a EuropeanWebring aimed at promoting local associations of teleworkers in each European Member State.http://www.ires.it/tepracon/default.htmThis site contains the results of a recent research on telework implementation in Italian Call Centres.Contact:Enrique de la SernaECTF- ItaliaVia Lariana 700199 RomaTel: +39-06-85300846Fax: +39-06-85351068e.delaserna@telework-forum.org- 84 -
New Ways to Work 2000European TeleworkConfindustria and the Union TradeConfindustria and the Union Trade have signed last 3 rd of July an agreement concerning the agreement of thetelecommunications sector. The agreement will unify under a singular ‘umbrella’ all the employees workingin the telecommunication field. Before this agreement all the telecommunication workers’ agreement wereruled by several sector agreement. For instance Omnitel (phone services) applied the engineering agreementto its employees. The contract of the New Economy will cut across all the sector and group more than300.000 telecommunication subordinated workers. It will be applied from the 1 st of January 2001.Answer companyThe 30 th of March 2000 a collective agreement of ‘collaborazione coordinata e continuata’ was signedbetween trade unions of atypical workers and Answers representatives. Answers, a Florence company , is thefirst Italian company to have set a virtual call centre or a ‘call centre of fourth generation’.Answers s.r.l. supplies services in the professional training domain, in telemarketing and tele-selling and inconsultancy in outsourcing modalities to companies.The agreement is about the professional assistant activity for Answer, that is to say a task devoted to‘customer service’ which can be accomplished (not in subordinated modality) in different places from theofficial Answer siege, thanks to the use of remote workstations. The area of competence is agreed betweenthe agent and the company.Given the several Answers knowledge intensive activities, the work performed in telework modality iscontemplated. Moreover Answers will take in particular account the cv coming from areas with a highunemployment rate as well as of disadvantaged people. Answers will put at the worker’s disposition all thenecessary equipment and will grant the union trade rights. From now on it is possible to earn 100,000 ITLper day, by answering from home to Answers e-mails. From the most hidden corner of Italy, 1000 people ofevery age, will run the e-mails of the first Italian Web Call Centre.- 85 -
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eWORK 2000 - European Telework Week

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