Residents' handbook - Moat

SECTION 7FURTHER INFORMATIONFURTHER INFORMATIONWhat you should do if the problem remains unresolvedIf you have tried talking to the person and this has made no difference,you should call us to discuss how to deal with it. The level of ourinvolvement will depend on your situation. This can vary from practicaladvice to legal action against the person causing the nuisance. We willlisten to your views and agree an action plan, clearly outlining what willhappen next.If the problem is noise nuisance, you should report it to theEnvironmental Health Department at your local authority as well as toMoat. Local authorities have a duty to take reasonable, practical stepsto investigate complaints of noise nuisance. They use equipment tomeasure the level of noise and make an accurate recording, which maybe used as evidence in court against the perpetrators. The localauthority can also issue a noise abatement notice. Failure to complywith a notice can lead to a fine or removal of the equipment creatingthe noise.What needs to happen to follow this through?We will probably ask you to keep a written record (diary sheets) of allincidents of anti-social behaviour. This is important, as your writtenrecord of what happens and when will help us assess the impact onyour household and the neighbourhood. A record of every incidentshould be made immediately or as soon after the event as possible.There are several ways we can tackle the anti-social behaviour,including:• Mediation• Acceptable behaviour contracts (ABCs) and parental controlagreements• Estate action plans• Referral to our housing support services, or other agencies.If these fail to stop the problems, or the case is serious enough, we willapply to the courts. If we decide to take legal action, we will need topresent written records and statements from witnesses as evidence incourt.7-6