Residents' handbook - Moat

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SECTION 3REPAIRING YOUR HOMEREPAIRING YOUR HOMEBe safe and secureIdentity cardsYou should not let anyone into your home unless you are satisfied theyare who they say they are. All staff and contractors employed by <strong>Moat</strong>carry identification. If you are ever unsure about the identity of <strong>Moat</strong>staff or contractors, ask them to call back later and call us forconfirmation. If you send a contractor away please contact us to let usknow immediately on 0845 600 1006.Guarding against fire• Ensure you have smoke alarms fitted throughout your home. If theyhave been fitted by us and are faulty, tell us immediately• Supported and sheltered residents should report anyproblems/faults they experience with the smoke detector to theirsupport co-ordinators or the customer service centre• Carry out monthly tests on smoke alarms, change batteries whenneeded and clean the sensor regularly• Guard open and radiant fires• Make sure you store paraffin, petrol or inflammable liquid inpurpose-made containers in a cool place• Take care when cooking - do not leave pans unattended, especiallyfrying pans• Be careful with electrical equipment - never overload sockets• Close doors when you go to bed or when leaving your home. In theevent of fire, this helps to stop it spreading• Many Fire and Rescue Services (Essex, London, Herts, Kent, Surrey,East and West Sussex) will undertake free home fire safety tests andinstall free smoke alarms.3-22
REPAIRING YOUR HOME SECTION 3Dealing with emergenciesFireIn the event of fire:• Close the door to the room where the fire is located.This will helpcontain it and restrict the spread of potentially poisonous fumes• Warn other people in the house to leave immediately. Do not stopto collect anything. Remember that your escape route can be cut offvery quickly• If your exit is cut off, close the door of the room and seal it with ablanket or rug to prevent fire and smoke spreading. Dial 999 if youcan and call for help from a windowREPAIRING YOUR HOME• Alert any neighbours who could be at risk from the fire• Once out of the property, if possible please phone our customerservice centre on 0845 600 1006.Gas leakIf you smell gas:• Put out cigarettes. Do not use matches or naked flames• Do not operate electrical switches or doorbells• Open all doors and windows and keep them open• Check to see if a gas tap has been left on accidentally, or if a pilotlight has gone out• Phone your gas supplier or the National Grid on 0800 111 999.Burst pipe• Turn the water off at the stopcock. Find out now where thestopcock is and check it can be turned. If not, call us immediately• Switch off the electricity at the mains3-23
Page 3: Welcome to MoatThis handbook provid
Page 7: Introductionto MoatSECTION 1
Page 10 and 11: SECTION 1INTRODUCTION TO MOATINTROD
Page 19 and 20: YOUR TENANCY SECTION 2Your tenancyW
Page 21: YOUR TENANCY SECTION 2Some properti
Page 24 and 25: SECTION 2YOUR TENANCYYOUR TENANCYth
Page 26 and 27: SECTION 2YOUR TENANCYYOUR TENANCYEv
Page 29: Repairingyour homeSECTION 3
Page 32 and 33: SECTION 3REPAIRING YOUR HOMEREPAIRI
Page 69 and 70: MONEY MATTERS SECTION 4Money matter
Page 71 and 72: MONEY MATTERS SECTION 4• It will
Page 73 and 74: MONEY MATTERS SECTION 4We take a fi
Page 75: MONEY MATTERS SECTION 4Pots and pan
Page 79 and 80: LIVING IN YOUR HOME SECTION 5Living
Page 81 and 82: LIVING IN YOUR HOME SECTION 5Carele
Page 83 and 84: LIVING IN YOUR HOME SECTION 5Aerial
Page 85: GettinginvolvedSECTION 6
Page 88 and 89: SECTION 6GETTING INVOLVEDGETTING IN
Page 95 and 96: FURTHER INFORMATION SECTION 7Furthe
Page 97 and 98: FURTHER INFORMATION SECTION 7• Th
Page 99 and 100: FURTHER INFORMATION SECTION 7policy
Page 101 and 102: FURTHER INFORMATION SECTION 7Legal
Page 103 and 104:
FURTHER INFORMATION SECTION 7Depart
Page 105:
FURTHER INFORMATION SECTION 7Relate
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Residents' handbook - Moat

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