Residents' handbook - Moat

SECTION 3REPAIRING YOUR HOMEREPAIRING YOUR HOMERepair priorities and timescalesWe prioritise repairs based on how urgent they are. We would like todo all repairs straight away, but it saves money if we have longer to doless urgent ones.This includes repairs that fall under Right to Repairregulations.Priorities for repairThe following tables show the types of repair Moat must do and thepriority we give them. Repairs that qualify under the Right to Repairare marked 'RTR'.Please note that not all emergency repairs qualify as RTR, only thoseidentified under the regulation. Even if a repair is considered to be anemergency, if it is your responsibility to do it, then you will still have topay for it.If you suspect that damage is a result of racial harassment or domesticviolence, please always call the police immediately.PriorityEmergency(out ofhours)Emergency(daytime)TimescaleContractor will comewithin four hours tomake safe.Contractor will dothe repair within 24hours and prioritisewithin this timescalewhere there is realdanger.Type of repairRepairs ordered outsideoffice hours where there isimmediate danger to peopleor property.The repair willusually be to make thesituation safe only.Repairs ordered duringoffice hours where there isimmediate danger to peopleor property.3-8