Residents' handbook - Moat

REPAIRING YOUR HOME SECTION 3Right to RepairThe Right to Repair (RTR) is a government regulation covering someurgent repairs that could affect your health, safety or security if theyare not done quickly. It applies only to repairs that cost under £350.The regulation says how quickly we must carry them out.If these repairs are not done within the specified time limit, you havethe right to ask us to get a second contractor to do them. If they arenot done within the extra time allowed for the second contractor, youmay be entitled to compensation.This is £10, plus £2 a day for everyday that the repair is not finished, up to a maximum of £50.REPAIRING YOUR HOMEWe can increase the time we take to do repairs in some situations,including if a gas, water or electricity supply is interrupted by a utilitycompany or if the repair is more complex and needs an inspection visit.RTR does not apply if you or a member of your household or a visitorcaused the damage while doing something in your home that brokeyour tenancy conditions.Residents' duties and responsibilitiesUnder the terms of the Housing Act 1988, unless you have recognisedspecial needs, you are responsible for, and have to pay the cost of,repairing the following items.These are your responsibility unless thedamage is due to the age of the fitting or appliance, ie fair wear andtear.3-5