Residents' handbook - Moat

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SECTION 4MONEY MATTERSMONEY MATTERSService charges pay for services such as caretaking, cleaning, groundsmaintenance, lighting, paths and parking areas, lift maintenance, etc.Theservice charge is paid in addition to your rent, although you pay boththe rent and service charge at the same time.When setting the rent we do not discriminate between residents whoare eligible for housing benefit and those who are not.The rent chargedis the same regardless of the source or level of your income.The rent for your home will be stated in your tenancy agreement.An annual rent increase is applied from the first Monday in April ofeach year. We will tell you about this in advance. Service charges arealso reviewed annually. It is your responsibility to make sure that theamount you pay is correct and to notify the local authority of your rentincrease if you receive housing benefit.Payment methodsPaying your rent by direct debitIf you pay by direct debit, your rent and service charges are paid to usdirect from your bank account.This takes place monthly either on the1st or 15th of each month, or it may be paid weekly or fortnightly.You will need to complete a direct debit payment form, available fromus on request.When your rent is reviewed in April, any changes to the payments willtake place automatically.The Direct Debit Guarantee means thatchanges to your rent or service charges are notified separately to you,giving at least one month's notice, and your bank will refund anyamount paid in error.We recommend you choose this method of payment because it is theeasiest and most cost effective:• It will save you time, as you won't have to make a special trip or callto pay your rent4-2
MONEY MATTERS SECTION 4• It will be one less thing to remember to pay• It will help you to budget for your monthly expenses.If you are currently paying by another method, please consider changingto direct debit. Call us for more information or if you need help inopening a bank account.Paying by debit or credit cardYou can now pay your rent by contacting us and paying over thetelephone. Please have your account and card details to hand.Thisservice should not be a substitute for setting up a direct debit for rentpayment.MONEY MATTERSPaying by chequePlease make your cheque payable to <strong>Moat</strong> and write your customerreference number or property address on the back before posting to:FREEPOSTRRCB-HHJS-LXXR<strong>Moat</strong>Dartford DA2 6QEPost Office payment card (POPS)*If you cannot pay by any of the methods above, we can send you apayment card that allows you to pay cash at any Post Office.There areno forms to fill in and no counter charges to pay. Simply hand the cardand your cash to the Post Office worker and the rest is doneautomatically.PayZone* and Pay Point*You can use your POPS payment card in any retail unit displaying thePayZone or PayPoint sign.There are over 10,000 outlets nationally.There is no charge for this.You just hand the card and the cash orcheque to the assistant.*If you pay by this method, please ensure that your payments are made atleast ten working days in advance of the due date, to allow time for thepayments to reach your rent account.4-3
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Welcome to MoatThis handbook provid
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Introductionto MoatSECTION 1
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SECTION 1INTRODUCTION TO MOATINTROD
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Page 19 and 20: YOUR TENANCY SECTION 2Your tenancyW
Page 21: YOUR TENANCY SECTION 2Some properti
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Page 29: Repairingyour homeSECTION 3
Page 32 and 33: SECTION 3REPAIRING YOUR HOMEREPAIRI
Page 69: MONEY MATTERS SECTION 4Money matter
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Page 75: MONEY MATTERS SECTION 4Pots and pan
Page 79 and 80: LIVING IN YOUR HOME SECTION 5Living
Page 81 and 82: LIVING IN YOUR HOME SECTION 5Carele
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Page 85: GettinginvolvedSECTION 6
Page 88 and 89: SECTION 6GETTING INVOLVEDGETTING IN
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Page 99 and 100: FURTHER INFORMATION SECTION 7policy
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Residents' handbook - Moat

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