Residents' handbook - Moat

INTRODUCTION TO MOAT SECTION 1• Moat is the government's appointed agent for HomeBuy in Essex,Kent and Sussex• We are the leading providers of housing solutions for key workersin the south east of England• Housing associations like Moat provide affordable housing andservices to meet local needs.There are over 1,500 associations inEngland, owning more than two million homes. We work inpartnership with local authorities and others to house people inneed and build new homes for rent and shared ownership. Wecontribute to community regeneration, as well as providing a rangeof other services• All registered housing associations, including Moat, are regulated bya government agency, the Tenant Services AuthorityINTRODUCTION TO MOAT• We are governed by a Board of Management, which includesresidents.The members have a wide range of professional skills andlocal knowledge• Moat Homes Limited is a charitable organisation. Our financialsurpluses are re-invested to provide additional affordable homesand services for people in need.Our customer service visionWe want to be a leading housing association, providing high qualityhomes and services, including support services to people who needassistance to live independently. We want to:• involve our residents and provide them with the highest standardof service• lead the sector in delivering housing solutions for key workers andmake a positive difference to the communities where we work.To deliver the vision we will:• Achieve an ongoing and positive partnership with our residents• Communicate clearly and transparently our ability to meet residentexpectation and always strive to do better1-3