Residents' handbook - Moat

SECTION 3REPAIRING YOUR HOMEREPAIRING YOUR HOMEAppealsYou have the right to appeal if you disagree with the settlement. Allappeals must be made in accordance with our complaints procedureand before any payment is made.Your improvements and alterationsAll residents with secure or assured tenancies have a right to do minoralterations and improvements to their homes, such as fitting a newbath.You must always get our written permission before doing these.The permission letter should set out clearly what has been agreed andwith whom and you must keep it for your records.Some types of alteration or improvement also require planningpermission or building control approval or both and there are costsinvolved in getting these.We have the legal power to make you put the property back to how itwas to start with if you do work without permission.Compensation for your improvementsWhen you move out of your home you can claim compensation forimprovements you have made. Please refer to our compensation policyfor full details. We may pay compensation for all or part of the cost ofimprovements if:• You give one month's notice before leaving• You got written permission before the improvement was made• The improvement is still noticeable and working properly• The work improved the property and is acceptable to us.Qualifying improvements include new:• Bath or shower• Wash-hand basin3-30