Residents' handbook - Moat

REPAIRING YOUR HOME SECTION 3We will tell you which contractor will carry out the work and whenthe repair is due to be completed.Sheltered or supported residents can report repairs directly to theirsupport or scheme co-ordinator.Moat's duties and repair responsibilitiesMoat has a responsibility to maintain and repair the outside of yourhome. We also have to maintain other services, including:REPAIRING YOUR HOMEHeating andhot waterGas supplyWe repair and maintain the appliances we installed toprovide heat and hot water. We do an annual safetyinspection of all gas heating and hot waterinstallations and appliances. Please note Moat is notresponsible for residents' own appliances.We are responsible for the gas supply from the gasmeter to the appliances it serves. We do not have toinstall a gas supply if there is a reasonable alternative,such as electricity. We are not responsible for:• Faults on cookers or cooker connections• The failure of gas companies to supply gas.ElectricitysupplyWe are responsible for the electricity supply betweenthe meter and the electrical sockets in your home.We are not responsible for:• Faults on cookers or cooker connections(excluding the control unit)• Faults on other domestic electrical appliances,such as kettles and fridges• The failure of electricity companies to supplyelectricity or maintain their equipment.3-3