Residents' handbook - Moat

The lettable homestandard - informationfor new residents 3-32Rechargeable repairs forempty properties -information for residentsmoving out 3-36SECTION 4Money mattersPaying rent 4-1How rents and servicecharges are set 4-1Payment methods 4-2What will happen if I can'tpay my rent? 4-4Help with welfare benefits 4-5Energy saving tips 4-6SECTION 5Living in your homeGas and electricity 5-1Water 5-1Council tax 5-1Heating and hot water 5-1Insurance 5-2Keys 5-2Household refuse 5-2Gardens 5-3Parking 5-3Abandoned vehicles 5-4Pets 5-4Rats, mice and other pests 5-4Aerials and satellite dishes 5-5Anti-social behaviour 5-5Moving home 5-6SECTION 6Getting involvedGetting involved -an invitation to residents 6-1Keeping you informed 6-1Asking for your views 6-2Board membership 6-2Getting involved together 6-3Your neighbourhood 6-5SECTION 7Further informationKeeping informationabout you - confidentiality 7-1Our complaints policy 7-2Anti-social behaviour andnuisance complaints 7-5Useful contacts 7-8