Residents' handbook - Moat

SECTION 7FURTHER INFORMATIONFURTHER INFORMATIONInformation stored in these files and any personal information on acomputer will be held in accordance with the Data Protection Act1998.Exceptional circumstancesIn certain exceptional circumstances, factual information may bedisclosed to third parties without authorisation or legal requirement ifwithholding that information represents a danger to the resident, theirhousehold, their family, a member of staff or a member of the public. Itis important that only factual information, not opinion, is shared.If such action is deemed necessary, the staff concerned will obtainauthorisation from their line manager.Access to informationYou have the right to see any information about you, whether held in apaper file or on computer, in accordance with the Data Protection Act1998.AppealIf you are unhappy with information kept on file, or feel that yourconfidentiality has been breached, you should make a complaint usingour complaints procedure.For a copy of our Complaints leaflet, please contact us or visit ourwebsite.Our complaints policyWe define a complaint as an expression of dissatisfaction about anaction, lack of action or the standard of a service provided, whether theaction was taken or service provided by Moat itself or aperson/organisation acting on our behalf, including staff andcontractors.This could include dissatisfaction with any of the following:7-2