Residents' handbook - Moat

FURTHER INFORMATION SECTION 7policy have been completed.They will notify you directly of theirfindings.Housing Ombudsman Service81 AldwychLondon WC2B 4HNTelephone: 0207 421 3800Fax: 0207 831 1942Lo-Call: 0845 7125 973Email: info@housing-ombudsman.org.ukAnti-social behaviour (ASB)FURTHER INFORMATIONOur approach to dealing with anti-social behaviour andnuisanceAnti-social behaviour covers a wide range of problems, includingbehaviour that is capable of causing nuisance or annoyance to anindividual or the wider community.Tackling anti-social behaviour is achallenge for all social landlords and one that we are determined tomeet.We will work in partnership with you and other agencies to resolvesituations where people's lives are being affected by the unacceptablebehaviour of others. We take reports of anti-social behaviour veryseriously and we are prepared to take a tough stance. We will not letthe actions of a few ruin the efforts of most people, who want to livetheir lives in a pleasant, peaceful and safe environment.We recognisethat sometimes legal action is appropriate and necessary.What you should do if you have a complaint about yourneighboursIf you have a complaint about someone living near you, you should firsttry to resolve the problem directly with them before you contact us, ifyou feel comfortable doing this.Talking to the person and explaining thesituation can help them to understand the impact it is having on youand the discomfort it is causing. Efforts to compromise and to see eachother's point of view often go a long way towards resolving theproblem harmoniously between yourselves.7-5