Residents' handbook - Moat

REPAIRING YOUR HOME SECTION 3Discretionary repairsThese are repairs we will do if you have recognised special needs thatprevent you from getting the repair done. We know that residents havedifferent needs and we are committed to giving people equal and fairaccess to our services, with extra help if it is needed. We have a policyto make sure only people who need extra help get it.We will do some repairs that are normally your responsibility withoutrecharging, on a discretionary basis, if you meet one of the followingspecial conditions:REPAIRING YOUR HOME• You, or someone living with you, gets a care package from yourlocal authority's social services• You are over 65 and there is no other member of your family orhousehold who can help with the repair.Other discretionary repairs may include security work carried outunder our harassment policy and repairs needed because you haveexperienced confirmed anti-social behaviour.Extra supportTo help us apply the discretionary repairs policy fairly, we will keepinformation on our database telling us if you qualify for discretionaryrepairs. We may also keep other details to make sure everyone can useour services easily, such as:• How you prefer to communicate with us• Translation or interpretation requirements• Special access requirements to your home, such as mobility orsensory issues.If the repairs service is not already aware that you qualify fordiscretionary repairs, we will tell you the qualifying criteria and assessyour initial request for a repair on its own merits before decidingwhether we will do it.3-19