Residents' handbook - Moat

REPAIRING YOUR HOME SECTION 3Repairing your homeWe want to make it as easy as possible for you to use our repairsservice, so you can enjoy living in your home and we can keep homesin good condition for the future.This section explains our policy forsmall housing repairs in or around your home. We call these'responsive repairs' or 'day-to day' repairs. We have not includedinformation about larger repair schemes, such as new windows, whichare normally carried out as part of a major works programme.REPAIRING YOUR HOMEWe have to make sure that our budget for repairs is spent in the bestand fairest way for all residents.This section helps you to understandwhich repairs we do and which we don't do. It explains the differentpriorities we give to repairs, how quickly we will do them and the rulesabout paying for them.It also describes the minimum repair standard our empty homes willmeet before we rent them to new residents. We call this our 'lettablevoid standard'.Our policy is based on what the law and your tenancy agreement saywe, as a landlord, must do.This is set out in the Landlord and TenantAct 1985 and the Housing Act 1988. Moat's Board also agrees policiesto guide staff to deliver the repairs service.We will do our best to keep your home in good condition, but you arestrongly advised to take out an insurance policy.This will ensure thatyour furniture and belongings are protected and you are covered forany accidental damage to your home or those nearby.3-1