Residents' handbook - Moat

MONEY MATTERS SECTION 4We take a firm line with residents who do not pay their rent and wemay take court action against those who do not pay off their arrears.This can result in eviction. If your rent account is in arrears, we cannotconsider you for a transfer until the arrears have been paid. Call us asearly as possible if you are struggling to pay; we are here to help you.To try to avoid rent payment problems, we offer free, confidential andnon-judgemental support and advice to help you claim benefits andmaximise your income. Financial inclusion packs are available forresidents covering basic bank accounts, credit unions, contentsinsurance, debt advice, and information on getting a good deal onenergy costs and affordable furniture.MONEY MATTERSHelp with welfare benefitsFrontline neighbourhood staff are able to offer residents basic housingbenefit advice and help with completion of an application form andhousing benefit calculation.They can also signpost you to otherspecialist services.Customers with rent arrears who have an identifiable benefit problemcan be referred to our welfare benefit staff.Many people miss out because they do not make a benefits claim. If youthink you may be entitled to claim any benefit, or if you have a problemwith your current benefit entitlement, please contact us.You can also get benefits advice from these agencies:• The Benefits Enquiry Line on 0800 882 200 or www.dwp.gov.uk(the Department for Work and Pensions website)• Your local Citizens Advice Bureau - find them in the phone bookor through www.adviceguide.org.uk• National Debtline gives free, confidential advice to help you solveyour money problems. Call 0808 808 4000.4-5