Residents' handbook - Moat

SECTION 3REPAIRING YOUR HOMEREPAIRING YOUR HOME• Economic loss• Damage to resident's property.It does not cover:• Compensation normally dealt with as part of a claim on ourinsurance, eg personal injury claims• Loss of a service included as part of a service charge• Temporary moves• Loss or damage to your household goods and contents, whichshould be covered under your own household contents insurance.We will not pay compensation for:• Short-term nuisance caused by building works, eg noise ofcontractors• Neighbour nuisance• Stress following any incident or failure of service.Delays in completing repairs (your Right to Repair)The Right to Repair is a contractual right given to all residents. It allowsyou the right to take action in the case of certain repairs, costing lessthan a set value, which are delayed compared with published responsetimes.If a repair is not completed within the stated time limit and you notifythe customer service centre, a second time limit equivalent to the firstwill be given to you.If the repair is still not completed within the revised timescale then youare entitled to claim compensation of £10 plus £2 per day for everyday the repair remains outstanding up to a maximum of £50.3-28