Residents' handbook - Moat

SECTION 6GETTING INVOLVEDGETTING INVOLVEDAsking for your viewsThere are many ways you can get involved as an individual and wealways need feedback.Residents' PanelYou can join the panel and take part in postal or telephone interviewsabout the services you receive throughout the year. If you areinterested, please ask for a copy of our Residents' Panel leaflet, whichexplains how you can join.Residents' satisfaction surveyWe carry out a sample survey of all our residents every three yearsasking for views on each aspect of our services.This tells us how weare performing and helps us to plan future services.Local meetingsWe hold local meetings, roadshows and estate inspections to ask yourviews on cleaning and gardening, repair improvement programmes andthe management or maintenance of your neighbourhood.Personal letters and questionnairesWe will write to you asking for your views on any major changes tothe maintenance and management of your home. We also seekfeedback when you have received a service from us. We do thisthrough postal, web-based or telephone questionnaires.Board membershipMoat is controlled by a Board of Management. Board members comefrom all sections of the community, including residents.By becoming a Board member, residents can help to improve servicesfor all residents and also gain new skills and experience. An inductioncourse and training is provided for all Board members.6-2