Residents' handbook - Moat

REPAIRING YOUR HOME SECTION 3• Your telephone• Your toilet or kitchen (for example, to make tea)• Your bathroom or kitchen to clean equipment (if you do givepermission, the rooms must be left clean and tidy)• Where a repair cannot be completed immediately, ensure yourhome is left wind and weather proof, with all possible services lefton, and warn you in advance of any hazards• Tell you when the work is finished, remove all rubbish and leaveyour home tidyREPAIRING YOUR HOME• Treat all information about you in confidence, in accordance withData Protection laws.What contractors will expect from you• To be co-operative about making appointments and to give at least24 hours notice if you have to cancel an appointment• To inform us if you cannot keep an appointment, so we canreschedule the visit• To clear the work area of your belongings, so the contractor canwork freely• To keep your children and pets away from the work area and thecontractor's tools• To allow contractors to have reasonable use of your gas, electricityand water, if necessary.If you are dissatisfied with any aspect of our repairs service, please tellus. We need your feedback to help us improve our services.3-21