Residents' handbook - Moat

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SECTION 3REPAIRING YOUR HOMEREPAIRING YOUR HOMEEmergency (continued)Blocked boiler flueTotal or partial loss of spaceor water heating between1 November and 30 AprilBlocked or leaking foul drain,soil stack or toilet panFlue blocked by something suchas a plant growth. RTRNo heating, no hot water orboth. RTRSewer drain backing up orblocked soil pipe.This onlyqualifies as RTR if there is noother working toilet in yourhome and it is not caused bymisuse.Toilet not flushingLeaking water or heatingpipe, tank or cisternInsecure window or doorMaking safe dangerousstructuresWhere a toilet cannot beflushed, for example due toblockage.This onlyqualifies as RTR if there is noother working toilet in yourhome and it is not caused bymisuse.Leak from a water supply pipe orstorage tank. RTRThe home is insecure, forexample due to a brokenwindow or damaged door.If the damage was caused by acrime you must call the policefirst, as we are unable to order arepair until you have a crimereference number. RTRMaking ceilings safe if they are indanger of falling down.3-10
REPAIRING YOUR HOME SECTION 3Emergency (continued)Security work to dwellingsfollowing confirmed reportsof harassmentSecuring empty homesLift breakdownsSecurity work as part of our policyto prevent harassment.Preventing unauthorisedoccupation.Getting a lift working again whereit is the only lift (but not whereshutting down a lift has beenplanned or a major repair isneeded).REPAIRING YOUR HOMELighting in communal areasRepairing lights in a communal area.UrgentType of repairPartial loss of electrical powerPartial loss of waterTotal or partial loss of spaceor water heating (between1 May and 31 October)Blocked basin, bath or sinkTap that cannot be turnedExamples or explanationNo power to one room only.RTRLoss of water to one room only.RTRNo heating, no hot water orboth. RTRWater not draining away.Youmust also have tried to unblockit yourself first.This only qualifiesas RTR if it is not caused bymisuse.Tap stuck on or off. RTR3-11
Page 3: Welcome to MoatThis handbook provid
Page 7: Introductionto MoatSECTION 1
Page 10 and 11: SECTION 1INTRODUCTION TO MOATINTROD
Page 19 and 20: YOUR TENANCY SECTION 2Your tenancyW
Page 21: YOUR TENANCY SECTION 2Some properti
Page 24 and 25: SECTION 2YOUR TENANCYYOUR TENANCYth
Page 26 and 27: SECTION 2YOUR TENANCYYOUR TENANCYEv
Page 29: Repairingyour homeSECTION 3
Page 32 and 33: SECTION 3REPAIRING YOUR HOMEREPAIRI
Page 69 and 70: MONEY MATTERS SECTION 4Money matter
Page 71 and 72: MONEY MATTERS SECTION 4• It will
Page 73 and 74: MONEY MATTERS SECTION 4We take a fi
Page 75: MONEY MATTERS SECTION 4Pots and pan
Page 79 and 80: LIVING IN YOUR HOME SECTION 5Living
Page 81 and 82: LIVING IN YOUR HOME SECTION 5Carele
Page 83 and 84: LIVING IN YOUR HOME SECTION 5Aerial
Page 85: GettinginvolvedSECTION 6
Page 88 and 89: SECTION 6GETTING INVOLVEDGETTING IN
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SECTION 6GETTING INVOLVEDGETTING IN
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SECTION 6GETTING INVOLVEDGETTING IN
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FURTHER INFORMATION SECTION 7Furthe
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FURTHER INFORMATION SECTION 7• Th
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FURTHER INFORMATION SECTION 7policy
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FURTHER INFORMATION SECTION 7Legal
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FURTHER INFORMATION SECTION 7Depart
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FURTHER INFORMATION SECTION 7Relate
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Residents' handbook - Moat

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