Residents' handbook - Moat

REPAIRING YOUR HOME SECTION 3You will get the opportunity to do the work yourself or arrange for itto be carried out at your own expense. However, we may wish toinspect the work once it is done to check the standard.Examples of what we might consider to be accidental or deliberatedamage or wilful neglect include:• Holes or other damage to internal doors• Damage to kitchen units and worktops other than fair wear andtear• Blocked drains, toilets, baths, basins and sinks where the blockage iscaused by misuseREPAIRING YOUR HOME• Damage to toilet seats and hinges.We will only do a repair that we have no duty to do in exceptionalcircumstances.Examples might be:• If you are over 65 and there is no-one living with you who couldhelp with the repair• If you have registered care needs• Where not doing the repair would endanger you or otherresidents, or damage your home or other properties.If you have made alterations or improvements without our agreementand they are found to be unsafe, we will arrange for them to be madesafe immediately. We will charge you for this work. We will tell you andconfirm it in writing.Where you have given notice to end your tenancy, we will do a routineinspection. We will tell you about any repairs that are yourresponsibility and give you the opportunity to do the work yourself orarrange for it to be done at your own expense. We will re-inspect yourhome before the end of the tenancy to ensure the work has been done3-17