Residents' handbook - Moat

REPAIRING YOUR HOME SECTION 3Gas servicing and annual safety checkIt is a legal requirement that we carry out an annual gas safetyinspection in your home. We employ a Gas Safe registered contractorto check and service gas appliances. Unsafe gas appliances can create arisk of carbon monoxide poisoning and it is critical we service your gasheating appliances once every year to ensure this risk does not occur.Please remember that unsafe gas appliances can kill.The contractor will contact you to arrange a convenient appointment.Please co-operate with access arrangements to enable the check totake place. If the contractor is unable to gain access to your home, wewill be informed and we will write to you.This may lead to legal actionagainst you.REPAIRING YOUR HOMEYou must comply with this annual safety check. If you do not allow usaccess we may have to force entry to your property to service the gasappliances in accordance with Section 54 of the Housing Act 1985.What if we get it wrong on repairs?Our policy on compensating youOur obligation to you is to ensure we meet our legal requirement onclaims for compensation and that, where a claim is valid, you receive afair and efficient settlement.Areas of claimsOur policy covers claims relating to the following:• Delays in completing repairs that affect health and safety andsecurity (known as Right to Repair)• Resident improvements• Loss of amenities• Costs for alternative heating3-27