Residents' handbook - Moat

REPAIRING YOUR HOME SECTION 3Dealing with emergenciesFireIn the event of fire:• Close the door to the room where the fire is located.This will helpcontain it and restrict the spread of potentially poisonous fumes• Warn other people in the house to leave immediately. Do not stopto collect anything. Remember that your escape route can be cut offvery quickly• If your exit is cut off, close the door of the room and seal it with ablanket or rug to prevent fire and smoke spreading. Dial 999 if youcan and call for help from a windowREPAIRING YOUR HOME• Alert any neighbours who could be at risk from the fire• Once out of the property, if possible please phone our customerservice centre on 0845 600 1006.Gas leakIf you smell gas:• Put out cigarettes. Do not use matches or naked flames• Do not operate electrical switches or doorbells• Open all doors and windows and keep them open• Check to see if a gas tap has been left on accidentally, or if a pilotlight has gone out• Phone your gas supplier or the National Grid on 0800 111 999.Burst pipe• Turn the water off at the stopcock. Find out now where thestopcock is and check it can be turned. If not, call us immediately• Switch off the electricity at the mains3-23