Residents' handbook - Moat

INTRODUCTION TO MOAT SECTION 1Introduction to MoatHow to contact usOur customer service centre provides a telephone and email responseservice to all Moat residents.We aim to respond to your enquiries efficiently, with a service that iseasy and quick for you to use.We are available between 9am and 5pmMonday to Friday.Our customer service centre works closely with your neighbourhoodofficers and can deal with many of your queries on their behalf.INTRODUCTION TO MOATCustomer service centre: 0845 600 1006(Calls charged at up to 4p per minutefrom a standard BT landline.Mobile and other network costsmay vary).By post:Web:Email:FREEPOSTRRCB-HHJS-LXXRMoatDartfordDA2 6QEwww.moat.co.ukcustomer@moat.co.ukEmergency repairsOutside the hours of 9am to 5pm please telephone our customerservice centre and wait to be redirected to our out of hours service.Non-emergencies should be notified to us during office hours.1-1