Residents' handbook - Moat

FURTHER INFORMATION SECTION 7Further informationKeeping information about you - confidentialityAny information we receive about residents in our properties is treatedas confidential and is not disclosed to any third parties.It is important to recognise, however, that Moat employees may have alegal obligation to provide information. Working successfully inpartnership with other organisations to provide care and support toindividual residents also sometimes means sharing information.FURTHER INFORMATIONCertain bodies or agents are entitled to receive personal informationon a “need to know” basis, without the consent of the individualresident it concerns.They include:• Local authority housing benefit teams examining claims, appeals andpossible fraud• Social Services investigating possible child abuse under TheChildren's Act 1989• The police - to assist criminal investigations or anti-social behaviourclaims.Under no circumstances will Moat staff or volunteers discussconfidential details about one resident with another resident, relativeor member of the public.Recording of informationOnly relevant, accurate and up to date information will be recorded.Your filesAll residents and applicants will have an electronic file whereinformation about them and their household will be recorded.7-1