Residents' handbook - Moat

REPAIRING YOUR HOME SECTION 3UrgentRoutineComplete withinseven calendar days.Complete within30 calendar days.Repairs that are notconsidered an emergency,but which if not completedquickly would causesignificant nuisance.Repairs that Moat isresponsible for that are notconsidered an emergencyor urgent.REPAIRING YOUR HOMEProgrammedComplete within anagreed timescale.Repairs that are complex,subject to leaseholderconsultation, or involvespecialist parts or works.EmergencyType of repairTotal loss of electrical powerUnsafe power or light socket orelectrical fittingTotal loss of waterTotal or partial loss ofgas supplyExample or explanationNo power in the home. RTRBare wires exposed, socketsparking or smoking. RTRNo water in the home (but notwhere the supply company hasshut off the supply). RTRLoss of gas supply (but notwhere the supply company hasshut off the supply). RTR3-9