Residents' handbook - Moat

SECTION 4MONEY MATTERSMONEY MATTERSInternet bankingIf you have this facility with your bank account, you can make paymentsonline. Our bank sort code is 62 27 56 and our account number is00000000 (this is the correct number). If you choose to make paymentby this method, please ensure you quote your tenant reference in thereference field so the money can be placed on your rent account.Paying via the Moat websiteYou can click on the 'Pay your rent online' icon on the front page ofthe www.moat.co.uk website and pay by debit/credit card using theallpayments.net facility.Paying by standing orderIf you wish to pay by standing order, please contact us and we will sendyou a form to complete and return to your bank. Please note that ifyou pay by this method, you will need to arrange for the payments tobe adjusted in line with changes each April. It is easier to pay by directdebit as charges will be made automatically (see page 4-2).Please always quote your customer reference on all payments to ensure theycan be matched to your rent account.Please note:We do not accept cash payments through the post or at any of our offices.To change your payment method please contact us.What will happen if I can't pay my rent?You should contact our customer service centre immediately.Thesooner we know about your difficulties the more likely it is that we willbe able to help.We want to give you a good and affordable housing service and to doso we need to operate efficiently. Collecting rent due is an importantpart of this. At the same time, we realise that some people willexperience financial problems. We can usually work out a solution, butthe deeper you get into arrears, the more difficult it becomes.4-4