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Pardee-CFLP-Remittances-TF-Report

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Remittance ChannelsSri Lanka has a fairly well-developed network of formal financial institutions tofacilitate formal remittance flows. These include state and private commercialbanks, the post office network, money transfer operators (MTOs), and microfinanceinstitutions. State commercial banks, such as the Bank of Ceylon (BOC)and People’s Bank (PB), dominate the formal remittance business due to theirextensive reach, with the BOC having approximately 303 branches, and thePB 648 branches across the country (Arunatilake et al. 2010). Banks offer retailproducts such as bank drafts, the Society for Worldwide Interbank FinancialTelecommunication (SWIFT) telex service, exchange houses, checking accounts,insurance products and securities to migrants (Lasagabaster, Maimbo, and Hulugalle2005; and Arunatilake et al. 2010). Rupee accounts and the non-residentforeign currency (NRFC) accounts are the two most popular foreign currencyaccounts with remitters, since banks do not charge a commission for theseaccounts, and these accounts are tax-free. Banks also offer online money transfersystems such as e-Exchange, People’s e-remittance, BOC e-cash, and Sampathe-remittance service (Arunatilake et al. 2010).Operating through banks, MTOs like Western Union and MoneyGram have alsoplayed an important role in providing formal remittance services. Western Unionis the leading MTO, having approximately 3,000 agent locations in Sri Lanka.More recently, an agreement between Western Union and Sri Lanka Post hasfurther expanded the reach of Western Union, with its MTO services being madeavailable in approximately 640 post offices. Sri Lanka Post also provides formalremittance services, such as money orders, but postal networks have been foundto be less efficient in delivery and more time-consuming compared to banks andMTOs (Lasagabaster, Maimbo, and Hulugalle 2005; and Arunatilake et al. 2010).This may gradually change with the recent agreement between Sri Lanka Postand Western Union.Nevertheless, informal remittance networks, particularly the Hawala system(called Undiyal by Sri Lankan Tamils), have grown in significance, and havebeen used by poorer labor migrants and the Tamil diaspora, particularly thosefrom the conflict-affected north and eastern regions of Sri Lanka. While Puri andRitzema (1999) estimated informal remittances to Sri Lanka to be approximately13 percent of total remittances in the early 1980s, the World Bank (Lasagabaster,Maimbo, and Hulugalle 2005) estimated that these remittances were nearly 45percent of total remittances in the mid-1990s. In the mid-2000s, they are esti-66 A <strong>Pardee</strong> Center Task Force <strong>Report</strong> | October 2013

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