Prepared by: Dr. Musa Ajlouni January, 2010 - World Health ...

Although there are formal procedures for taking disciplinary action against anemployee, these are time consuming and perhaps not appropriate for most cases ofmisdemeanor where immediate action is called for. In addition, disciplinary action israrely connected to poor performance. MOH managers believe that there is littlethey can do in cases where an employee’s performance is not up to expectations.Promotion decisions tend to be made by the top MOH officers and the criteria fordecision-making are not transparent. 35Increasing the objectivity of the performance evaluation process, and creating amechanism whereby personal achievements are routinely assessed will aid inenhancing health worker motivation and the quality of care within healthcareinstitutions. Recruitment, selection, placement and transfer of managers require alsounified standardization and evidence based criteria.65