Prepared by: Dr. Musa Ajlouni January, 2010 - World Health ...

physicians to maintain, develop and increase knowledge, skills andprofessional performance of medical staff.· Continuing education programs (such as conferences jointly sponsored bythe MOH, RMS, JUH, and the private sector), need to be strengthened aswell, making them more readily available to nurses, paramedical technicians,and other support staff.· Developing training programs in the area of planning and managing healthcare services.3. HRH Utilization: Priority and Practice· Improving human resources management processes and practices.· Seeking ways to improve salaries and benefits to reward increasedproductivity.· Institutionalizing continuing education programs and professional gradingsystem.· Improving working conditions and work environment.· Increasing the objectivity of the performance evaluation process, and creatinga mechanism whereby personal achievements are routinely assessed.· Financial incentives should be linked mainly to actual performance not merelyto seniority or the type of the profession.· Recruitment, selection, placement and transfer of managers and other healthcadres require unified standardization and evidence based criteria.· Developing formal credentialing of clinical privileges for medical staff inprivate hospitals.4. Governance for HRH· A long-range plan for human resources should be developed that coversnumbers of staff needed to provide good quality services, human resourcedevelopment (training), and management activities to provide a cohesive andprogressive program for human resources.· The job classification system should be used as a basis for other humanresource management functions (e.g. job descriptions, hiring, salary andbenefits).· Decentralization of authority to hospital and directorate managers andensuring accountability.· Overlapping and duplication of governance functions within some healthorganizations should be minimized.78